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Can't login via WebGui (connection timed out) (16.5.6 > 17.0 Beta 1)

DaveHamer

I have a CR50iNG that was previously running Cyberoam Firmware.

 

I updated to v16.5 MR6 a few weeks ago and migrated the config.

I've just installed HW-SFOS_17.0.0_Beta-1.SF210-32.gpg and now I can't access the WebGUI, nor ping the device.

 

I've connected a serial cable up, and can see that all interfaces currently have their correct IP configurations.

I've reset the admin password (it's still: admin)

I've attached a laptop to a LAN port, and can't see any information coming from their device. Using wireshark, the only information I can see is an ARP request goes out "who has 192.x.x.x" and I get the ARP back from the device saying the correct MAC address.

I've also got a port connected as a DMZ that allowed remote access previously and this also does nothing.

I ran the serial command:

system appliance_access enable -> https://community.sophos.com/kb/en-us/123542

This didn't affect any interfaces!

 

Some important notes:

The configuration loaded on this device is VERY complicated

The LAN port has 3 aliases, and around 10 VLANs associated

The DMZ port has no VLANs/aliases

The WAN port has about 120 aliases defined

The MAC address has been OVERRIDDEN on interfaces. This configuration is from a previously HA device.

The configuration, as mentioned, has come from CROS, to SFOS16.5 and now to SFOS17

 

Any hints? Or am I BETA testing a bit too much...

  • in reply to DaveHamer

    Please share the command ouput

    service -S

  • in reply to DaveHamer

    And some more interesting info: 

    (We change the GUI to 4430. I also tried default Sophos 4444, and 8443 is what we change SSLVPN to)

    CR50iNG_AM03_SFOS 17.0.0 Beta-1# telnet localhost 4430
    Trying 127.0.0.1...
    telnet: connect to address 127.0.0.1: Connection refused
    CR50iNG_AM03_SFOS 17.0.0 Beta-1# telnet localhost 4444
    Trying 127.0.0.1...
    telnet: connect to address 127.0.0.1: Connection refused
    CR50iNG_AM03_SFOS 17.0.0 Beta-1# telnet localhost 8443
    Trying 127.0.0.1...
    Connected to localhost.
    Escape character is '^]'.
    ^CConnection closed by foreign host.
    CR50iNG_AM03_SFOS 17.0.0 Beta-1# telnet 192.168.222.1 4430
    Trying 192.168.222.1...
    telnet: connect to address 192.168.222.1: Connection refused
    CR50iNG_AM03_SFOS 17.0.0 Beta-1# telnet 192.168.222.254 4430
    Trying 192.168.222.254...
    telnet: connect to address 192.168.222.254: Connection refused
    CR50iNG_AM03_SFOS 17.0.0 Beta-1#

  • in reply to deeptibhavsar

    Hi, 

    Sure no problems -

     

    CR50iNG_AM03_SFOS 17.0.0 Beta-1# cat /etc/version
    CR50iNG_AM03_17.0.0.32

     


    CR50iNG_AM03_SFOS 17.0.0 Beta-1# ifconfig
    PortA Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.222.254 Bcast:192.168.222.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:344 errors:0 dropped:0 overruns:0 frame:0
    TX packets:509 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:31016 (30.2 KiB) TX bytes:25454 (24.8 KiB)
    Memory:fea00000-fea1ffff

    PortA.30 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.230.1 Bcast:192.168.230.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:738 (738.0 B)

    PortA.31 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.231.1 Bcast:192.168.231.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:738 (738.0 B)

    PortA.32 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.232.1 Bcast:192.168.232.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:738 (738.0 B)

    PortA.33 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.233.1 Bcast:192.168.233.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:738 (738.0 B)

    PortA.34 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.234.1 Bcast:192.168.234.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:427 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:18378 (17.9 KiB)

    PortA.35 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.235.1 Bcast:192.168.235.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:738 (738.0 B)

    PortA.36 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.236.1 Bcast:192.168.236.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:738 (738.0 B)

    PortA.37 Link encap:Ethernet HWaddr 0E:00:00:00:00:01
    inet addr:192.168.237.1 Bcast:192.168.237.255 Mask:255.255.255.0
    inet6 addr: fe80::c00:ff:fe00:1/64 Scope:Link
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:738 (738.0 B)

    PortC Link encap:Ethernet HWaddr 0E:00:00:00:00:03
    inet addr:REMOVED Bcast:REMOVED Mask:255.255.255.224
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
    Memory:fe800000-fe81ffff

    PortE Link encap:Ethernet HWaddr 00:0D:48:45:4B:E5
    inet addr:10.10.3.51 Bcast:10.10.3.255 Mask:255.255.252.0
    inet6 addr: fe80::20d:48ff:fe45:4be5/64 Scope:Link
    UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
    RX packets:26382 errors:0 dropped:8 overruns:0 frame:0
    TX packets:12 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:2256439 (2.1 MiB) TX bytes:1028 (1.0 KiB)
    Memory:fe600000-fe61ffff

    PortG Link encap:Ethernet HWaddr 00:0D:48:45:4B:E7
    inet addr:192.168.15.1 Bcast:192.168.15.255 Mask:255.255.255.0
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
    Memory:fe400000-fe41ffff

    PortH Link encap:Ethernet HWaddr 00:0D:48:45:4B:E8
    inet addr:172.16.1.1 Bcast:172.16.1.255 Mask:255.255.255.0
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
    Memory:fe300000-fe31ffff

    imq0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
    UP RUNNING NOARP MTU:16000 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:11000
    RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

    ipsec0 Link encap:Ethernet HWaddr 8A:28:7C:48:95:16
    inet addr:169.254.234.5 Bcast:0.0.0.0 Mask:255.255.255.255
    inet6 addr: fe80::8828:7cff:fe48:9516/64 Scope:Link
    UP BROADCAST RUNNING NOARP MULTICAST MTU:16260 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

    lo Link encap:Local Loopback
    inet addr:127.0.0.1 Mask:255.0.0.0
    inet6 addr: ::1/128 Scope:Host
    UP LOOPBACK RUNNING MTU:65536 Metric:1
    RX packets:192973 errors:0 dropped:0 overruns:0 frame:0
    TX packets:192973 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:51229051 (48.8 MiB) TX bytes:51229051 (48.8 MiB)

    tun0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
    inet addr:10.81.234.5 P-t-P:10.81.234.5 Mask:255.255.255.0
    inet6 addr: 2001:db8::1:0/64 Scope:Global
    UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:2 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:100
    RX bytes:0 (0.0 B) TX bytes:152 (152.0 B)

  • Hi DaveHamer,

    Thank you for the SFOS v17 Beta Feedback.

    Please share the output of the command

    • cat /etc/version
    • ifconfig
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