Hi everyone.
I just started my tests, so I've upgraded my XG v16 MR7 to XG 17 Beta.
I'm using a software appliance in this environment.
However, right after the firmware upgrade, I've noticed that the Access-Server (Authentication Service) is dead. I've tried to restart it and also tried to reboot the XG (more than once), but even that the service still dead.
Walking to the XG's shell, I found what seems to be a db error in access_server.log, as you can see below:
MESSAGE Sep 22 16:07:05 [4144203584]: (main): Starting Sophos Firewall access_server
MESSAGE Sep 22 16:07:05 [4144203584]: (add_worker): GENERIC
MESSAGE Sep 22 16:07:05 [4144203584]: (add_worker): POSTGRES_DB
MESSAGE Sep 22 16:07:05 [4144203584]: (sqlite_db_init): TRIGGER 'remove_liveuser_acc' created successfully
MESSAGE Sep 22 16:07:05 [4144203584]: (sqlite_db_init): TRIGGER 'update_datatransfer' created successfully
MESSAGE Sep 22 16:07:05 [4144203584]: (add_worker): SQLITE_DB
MESSAGE Sep 22 16:07:05 [4144203584]: pg_db_handle_get_citrix_config Total number of CITRIX Servers'0'
ERROR Sep 22 16:07:05 [4144203584]: pg_db_handle_get_user_accounting: row count: 0
ERROR Sep 22 16:07:05 [4144203584]: start_ippool_subsys: L2TP ip pool config failed
ERROR Sep 22 16:07:05 [4144203584]: pg_db_handle_get_user_accounting: row count: 0
ERROR Sep 22 16:07:05 [4144203584]: start_ippool_subsys: PPTP ip pool config failed
ERROR Sep 22 16:07:05 [4144203584]: pg_db_handle_get_ipsec_ip_setting: row count: 0
ERROR Sep 22 16:07:05 [4144203584]: start_ippool_subsys: IPSec ip pool config failed
MESSAGE Sep 22 16:07:05 [4144203584]: (add_worker): IP_POOL
MESSAGE Sep 22 16:07:05 [4144203584]: ippool_free_downtime_disconnected_ip: No connection was disconnected in downtime
ERROR Sep 22 16:07:05 [4144203584]: pg_db_handle_get_user_accounting: row count: 0
ERROR Sep 22 16:07:05 [4144203584]: start_ippool_subsys: get reserved ip pool config failed
ERROR Sep 22 16:07:05 [4144203584]: nvram_get(defaultlicenseuser): failed with -12
ERROR Sep 22 16:07:05 [4144203584]: get_max_allowed_users: Failed to read nvram key defaultlicenseuser
MESSAGE Sep 22 16:07:05 [4144203584]: (add_worker): OTP_AUTH
ERROR Sep 22 16:07:05 [4144203584]: pg_db_handle_get_cache_configuration: Multiple rows found
ERROR Sep 22 16:07:05 [4144203584]: configure_paraten_proxy_config: failed to get configuration
MESSAGE Sep 22 16:07:05 [4144203584]: (add_worker): OPCODE
ERROR Sep 22 16:07:05 [4144203584]: (pg_db_process_prepq_async): PQisBusy() > 0!
ERROR Sep 22 16:07:05 [4144203584]: pg_db_handle_cta_ipport_list: No rows found
MESSAGE Sep 22 16:07:05 [4144203584]: access_server: Access Server Shuting down
ERROR Sep 22 16:07:05 [4144203584]: pg_db_release_client: Database disconneted
ERROR Sep 22 16:07:05 [4144203584]: pg_db_release_client: Database disconneted
MESSAGE Sep 22 16:07:05 [4144203584]: access_server: Access Server Stopped
Perhaps I should "rebuild" the database...? Is there a way to do this in XG?
Does anyone have a hint about this problem?
Thanks in advance.
Regards,
Cassiano
