OTP Token Authentication failed

Niko,

on which service are you testing OTP? I was able to test OTP on user portal with no issue.

Thanks

Hi Luk,

I was testing on the SSL VPN Portal.

cheers

Niko

Hi Niko,

Can you try by doing offset synchronization like below:

Let me know the status after that.

Hi Niko

I tested the OTP on the lat Sophos XG v16 Update and it works on these tree Services.

SSL VPN, User portal, Webadmin

Tri to delete and reconfigure the OTP for your User on the last v16 upgrade.

Regards.

Hi Prateek,

of course I tried it, I get an error message: "timeoffset could not be determind". I use the Sophos iOS App to scan the QR code and generate the token.

It`s strange...

I'm having the same problem here but in my case, I'm using Microsoft Authenticator on Windows Mobile 10 (which works great for some other services).

Initial setup in the user portal works fine, even the OTP sync is working (resulting 0sec offset) but login fails afterwards.

I've tried it using my regular account name, as I did without OTP and even with the account name, the Authenticator is telling me (username@XG's FQDN)...

OTP is still acerb in my opinion.

User portal works for few minutes if OTP is enabled as oxident wrote.

Also enabling OTP the Sophos Authentication Agent stops working.

OTP has to be improved compared to UTM9.

Hope you plan to do it soon. At moment I am telling to my customers to keep OTP disabled.

Thanks Luk for clarifying this. Then I'll treat it as a bug ;-)