I had a previous thread about my "report partition" filling up and the Sophos not having the ability to delete old data to make room for new data. I manually purged my entire report partition following this article . Now, it's back up to 83% again and…

Hi folks, my CM account appears to have a configuration issue regarding heartbeat, so the question is how do I refresh the account or delete it so that I can start a new account (home use)? Ian

Hi, I have been receiving e-mails from Sophos advising one or more of my XGs does not have current version. So, today I decided to investigate further. 1/. a brand new XG115w with the latest version of the software according to the notice still has…

XGS4500 (SFOS 18.5.2 MR-2-Build380) Connected Remote Users on the XGS Control Canter is showing connected users when there should be none (0). When click on the Control Center Connected Remote Users nothing showing under (Current Activities > Remote…

Hi folks, an observation, maybe a hot fix has been applied, maybe something else. My XG115W no longer shows a message in the GUI that it is managed by CM. The GUI CM tab shows it as registered, I can still access it from CM. Interestingly CM report…

Hello, is there any way how to tell Heartbeat function to use AD username format? By default its using "local" username format and every Heartbeat try ends up as failed. Strange is that some common users like "lunches (obedy)", "office dept" etc.…

Hi Everyone, One one of our Sophos XG applicanaces, we are receiving this alert daily, but it does not provide any information on what to do to prevent it. If you click on the link provided in the alert, it takes you to the Sophos knowledge base,…

I just applied the 18.5.1 MR1 update to our XG 135 and was presented with the following: When I click on the "Get started" button it invites me to either login or create a new Sophos Connect account. However, it seems to be a free trial? https://www…

Hi folks, I have two XGs in CM, one is my home unit and the other is an XG115w. The home unit is running V19 EAP and the XG115W is running v18.5.2 MR-2 1/. The report hub works for the home XG but is empty for the XG115w, The XG115W has been actively…

Hi folks, I have brand new XG115W running v18.5.2 MR-2 and received this email this morning. I tried searching for my original thread on this subject but was unable to locate it. "Sophos Central Event Details for house What happened: One or…

Hi, It is possible to buy Advanced licenses for CFM to have more capacity to store reports with the Home version of Sophos XG? www.sophos.com/.../sophos-central-firewall-reporting-faq.pdf The free license only have 7 days of reports and…

Hello Community, I have an active-passive setup with two XGS 2300 (SFOS 18.5.2). HA is working. Both boxes are connected to the internet and LAN, also the HA-Link is established. The Firewall have 3 WAN Uplinks, but now only one is connected. Now…

OLD THREAD ON community.sophos.com/.../304532 I have tried Security Heartbeat for 30 days and now the trial period expired. On dashboard the service icon is red and clicking it brings me to System Dashboard menu where "heartbeat service status says…

Hello, this evening all our firewalls lost the Connection to Sophos Central. This happens between 20:00 an 21:00 CET at 12-11-2021. But the Firewalls it self are online and working. Has anybody the same issue? Ben

I get emails and also alerts in Sophos Central when my XGS loses contact, which is good. Once I acknowledge the alert in Sophos Central, it disappears. I save the emails, so theoretically I can look through them to see when the disconnects occurred, but…

Hi, I have a quick question about Security Heartbeat. Imagine, you have a FW rule on your XG with Security Heartbeat enabled: green source, green destination No user authentication required on that rule. Now, someone not belonging to your company…

Hello, I am running the latest Firmware (SFOS 18.5.2 MR-2) on all my production firewalls except one where I am testing 19.0.0_EAP1. Today I created a lot of network object in my overall policy. There were also some mistakes in the naming which led…

Hi We have one daily scheduled report setup on our XGS87. The report is set to mail a link to three people as the CSV attachment is sometimes too large to attach. The problem is that the link in the daily email does not work. It seems the link in the…

Hi All, As an MSP we are really struggling since moving to SOPHOS Central for Firewall Management (forced from onprem SFM) for firmware updates. We have many customers, each with 1-2 XG's assigned to their Customer in Central. In SFM we had the option…

Hi, please don't say it is obvious, it is not obvious because there is no reference to what safiware needs updating. For current version pease see signature. Ian

from this morning we got a lot of "Firewall has not checked in Sophos Central for past 5 minutes" All our locations work perfectly and VPN has no problems. Is there a website to look for the status of Sophos Central if they have an outage?

Hi, We are a Sophos Partner. A client purchased a Sophos XG136 through us. We have created a Sophos ID for the client which we used to activate the firewall (register licenses). Now we would like to manage the firewall through Sophos Central partner…

I have recently noticed that all our servers with Intercept X Advanced for Server do not show the 'user' details in the logs and any user based firewall rules fail (obviously). This is with a user logged in via Remote Desktop. These are domain joined…

Hi, this morning all of my IPSEC users are having problems connecting to the internet using the Sophos Connect client. The error in the XG log is Heartbeat denied This was working yesterday and we have made no changes to the XG

Since the Upgrade of our XG 5 days ago which was parallel with the Sophos Central Updates during the weekend, I can see some very old red heartbeat sessions I blieve this is a bug. In fact I wonder if it is really possible that there is a heartbeatsession…