Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Very Slow Inbound Traffic

    Hi, I have a 500 mb/s (both directions) on my XGS2300. I cannot seem to get a remote access SSL VPN connection to go above 15mb/s for sending data into the gateway from a VPN client on the WAN. Outbound speed is about 350-375. When running a speedtest…
  • IPsec SSL subnet won't communicate over vpn after inactivity

    Hello, We have a IPsec VPN setup to Azure. Behind the Sophos side we have local subnet x.x.x.x and SSL subnet y.y.y.y, and on the Azure side we have z.z.z.z. The tunnel doesn't disconnect but the Y subnet fails to communicate with Z after some time…
  • Intercept X and VPN Access

    Hi, is it possible to configure a client having Intercept X installed to allow connecting to the sophos gateway via VPN only when Intercept X is running on that client? Can this be configured somewhere? This is a form of NAC (Network Access Control…
  • Sophos XG Remote Access SSLVPN Problem with Internet Access

    Hallo zusammen, Folgendes Problem: Der Tunnelaufbau funktioniert, Zugriff zu Internen Ressourcen funktionieren ebenfalls wie gewollt. Jedoch können die Clients nicht Surfen. Use as default Gateway muss aufgrund von Sicherheitsvorgaben hinterlegt bleiben…
  • MAC PC SSLVPN config file error

    Operating System Version. Mackintosh – Ventura 13.4
  • SSL-VPN-Verbindung fügt Zeichen beim Bar-Code-Scan hinzu.

    Nach dem Einsatz des neuen SSL-VPN-Clients auf einem Kundengerät kommt es zu Problemen bei der Übertragung von Zeichen mittels Barcode-Scanner auf einem Terminalserver. Beim Einscannen werden die Zeichen/Ziffern zwar richtig erkannt und in die entsprechenden…
  • DNS not resolving through SSL VPN for iOS on XG SFOS 19.5.2 MR-2-Build624

    Windows clients work fine and can resolve domain.server.local names just fine over vpn. ios clients on local wifi resolve fine. ios clients on vpn (openvpn) cannot find domain.server.local domain is set in vpn settings, dns server ip is set in vpn…
  • 1 Domain for 2 links for SSL VPN use

    Hi All, I was wondering is there a way to have 1 Domain used for SSL VPN connection . So to explain better. You can have 1 Domain that gets resolved to the external IP interface of the device. But lets say we have 2 external IPs, Is there a…
  • Sophos Remote Access SSL VPN received reset connection from server

    Hello everyone, I have XG2300 SFOS 19.5.2 MR-2-Build624 and I have an issue with the Remote access SSL VPN connection. The issue is that a user connected via Remote SSL VPN receives a reset connection from server at random. I have tried to resolve…
  • Remote access VPN for Linux Machines

    Hi All, I have Sophos XG box and I am interested in utilizing the remote access VPN functionality within a Linux environment. Could you kindly inform me if the Sophos XG Box supports remote access VPN for Linux? Moreover, if you have any resources…
  • Sophos Connect OpenVPN service not available - Windows 7

    Hello! So we recently did our cut over from our old firewalls to our new Sophos firewalls. Currently seeing an issue with a laptop that initially said "Service Unavailable" So I went into the services and saw that the Sophos Connect service wasn't enabled…
  • Allow UTM9 ssl vpn user to get access in XGS Firewall through IP Sec tunnel

    Dear SupportTeam, I am trying to allow UTM9 ssl vpn user to get access to the XGS Firewall through the existing IPsec tunnel, Can someone help me with how I Can do that Best Regards Nazir Heravi
  • Remote SSL VPN Problem

    Hello, I made a remote ssl vpn connection with the client , I used this link to make it https://doc.sophos.com/nsg/sophos-firewall/18.5/help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/RemoteAccessVPN/VPNRemoteAccessSSLVPNSophosConnectClient/index…
  • Sophos FW Remote access VPN

    Hi, I configured the SSL VPN Remote Access when inside Fire network i can Sophoss connect is working but when outside its not. what have o missed or i have done wrong. If i use a phone hotspot to connect to SSL VPN will i be able to connect?
  • Sophos Connec Client: Provisioning File only adds SSL VPN Profile, not IPsec Profile!

    Scenario is as follows: Sophos Firewall Version: 19.5.2, XGS 6500 Sophos Connect Client Version: 2.2.90.1104, Windows 10 22H2 Sophos Firewall is configured for SSL VPN and IPsec VPN. User adds .pro file in Sophos Connect. User is prompted…
  • Unable to reach SSL vpn client PCs from LAN

    I have some remote laptops connected by SSL VPN. They can access the network with issue. From the LAN I cannot ping them or access anything else like RDP etc. I have this rule which I thought would mean I could. How can I troubleshoot please?
  • External Contractor access to Azure via our SSL VPN, with Mac OS tossed in...

    Hello all, We have some external contractors that require access to our Azure network instance, and instead of whitelisting their own public IPs, we want them to come through our firewall (XGS 136, latest SFOS, SSL VPN set to act as gateway mode), so…
  • CAA on Apple Mac over SSL VPN Timeout - need debug tips

    Today a Mac User had a SSL VPN connection and was authenticated with CAA client authentication agent against XG firewall 19.5.2. During work, the user authentication dropped - due to timeout, according to access_server logfile. The SSL VPN connection…
  • After we upgrade the firewall to 19.5.2, Vodafone net package confuses VPN service users from WE package.

    We download the new Sophos connect client from user portal. And uninstall old client and install the new one. Plus I contacted both ISP and they conf irmed no ports are blocked!?
  • SSL VPN Connect Client 2.2.90, internal DNS name resolution broken, need to reinstall client

    Hi, our Windows 10 users use Connect Client 2.2.90 with the infamous .pro file to tonnect to XG 19.5.2 Firewall with SSL VPN TCP and access internal resources. The SSL VPN clients use the XG firewall as DNS resolver. The XG uses DNS forward rule for…
  • Sophos XG SSL VPN Stopped

    Hello, I suddenly facing a problem of connecting with SSL VPN. Can you please help? Below is the log from Sophos Connect Client 2023-08-03 20:39:34 WARNING: Compression for receiving enabled. Compression has been used in the past to break encryption…
  • Sophos connect ssl vpn seems blocked in Egypt

    Hi everyone , So we've got some users located in egypt , and we are trying to allow them remote access to our network through sophos ssl vpn using sophos connect client , whatever we tried it's not working , this is what we've tried so far : -connect…
  • SSL VPN - Routes without IP address

    Hello everyone, I'm reaching out on behalf of a customer who is encountering an issue with their XG230, which seems to be creating two 'phantom routes' as part of the SSL VPN configuration profile. We've noticed that due to these phantom routes, the…
  • XG v19.5 SSLVPN and Country Blocking

    I have a new install of v19.5 on my own hardware (protectli vault), switched from pfsense this week. The firewall is performing very well with one exception. I configured a "country block" rule and blackhole NAT at the top of the rules. But once I do…
  • Sophos Connect with multiple SSL VPN connections simultaneously

    Sophos does not provide instructions on how to enable multiple SSL VPN connections simultaneously for Sophos Connect in Windows. However, I think I would need multiple TAP adapters for this as described here: Sophos UTM: Make simultaneous SSL VPN connections…