Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Security Heartbeat question

    On which two of the networks can the endpoints be protected from the computer with a red health status? Why do you answer that way? I feel like it's a trick question as wouldn't all three be protected? I said A and C since B was obvious. I was wrong…
  • Two separate accounts in Sophos Central using the same domain

    Hello, I am in need of doing a "management split" of my firewalls that are registered with central Sophos. For example, I have 8 firewalls registered in Sophos Central, and I need that with a certain user of Sophos Central, I can manage only 4…
  • Unable to upgrade to the latest firmware

  • Schedule Firmware Upgrades through Sophos Central

    While scheduling the firmware upgrade through Central, I've encountered with following error. Below the snapshot of error message. How to fix the timezone error?
  • How does Heartbeat work?

    I have been working on increasing network security and implemented firewall rules that block access to the internet by workstations if they don't have a Heartbeat. Of course we have the "chicken and egg" situation, how is the Heartbeat registered if…
  • Install RED and AP Firmware via Sophos Central

    Hello everyone, is it planned to install the Firmware Updates for RED and Access Points via Sophos Central? I have many firewalls where I have to logon and click on install. The possibility to install these updates with a time schedule would be nice…
  • SFM license or

    Hi Folks, based on our design, my XG firewall doesn't have direct access to internet to receive updates. I know we have SFM to help in this scenario but knowing that SFM is already retired and Sophos not providing serial number anymore, so what…
  • Add firewall to group in Sophos Central

    I have several groups defined in Sophos Central for firewall management. Each group presently just has one firewall, and when added, I was able to import the firewall config so the device was not reset. It's working as I would expect and I can update…
  • Email Gateway - Allow / Block list format

    Hi Sophos, Quick question hopefully, just after some clarity. I've been adding in items to our Block list as *@domain.com whilst a colleague has done the same with *otherdomain.com. Are both correct? According to this article, my way is correct…
  • Sophos XG auxiliary device produces IPSec down/up alerts in Sophos Central

    Hello community, we have some IPSec tunnels to our branch offices. The connections are stable over the day (no entries in the logs of both vpn-endpoints), but in central we have a lot of warnings about failed IPSec connections reported by the auxiliary…
  • Sophos Central - FQDN host \"{hostname}\" could not be updated |

    Hi guys we've been using Sophos Central quite a lot to keep our FQDN and Host objects central between all our different firewalls. Recently we've been noticing new firewalls that are joining are not successfully syncing objects when placed in their…
  • Unable to register XG with SC

    Temporary error while accessing Sophos Central has been going on for 3 days. Device is registered to our account but cannot register with SC and accept management. Trying with a different username and password yields n incorrect username or password…
  • Sophos Central - Manage Policy Broken ?

    Hi just checking if anyone is seeing the same thing as we are. Right clicking and hitting manage Policy on the breadcrumbs is resulting in a nearly blank page with a question mark on the page. We've tried multiple pcs and browsers as well as internet…
  • Sophos Central Add Firewall not working

    Hello...We will be migrating many SG's to XG's and were considering using the SG to XG deployment tool. However, there is a lot of legacy stuff that we do not want to come over so we are electing to programming them from scratch. However, if we attempt…
  • Sophos XG v18 Central Firewall Management and Reporting

    Good morning, I'm on a XG135 with SFOS 18.0.3 MR-3 configured in HA. I want to enable Sophos Central services under Central synchronization section, i only choose "Use Sophos Central reporting" and then apply. I get a red banner sayings: "Couldn't…
  • XG Firewalls v.18 Losing Connection to Sophos Central

    We have had multiple firewalls sending notifications of Firewalls losing connection to Sophos Central multiple times a day. Anyone else experiencing this issue? Thanks Brian
  • XG firewall with v18.0.4-MR4 white page on Sophos Central

    In my Central account I have 5 firewalls. The two I have upgraded to MR4 will present an all white page when trying to manage the firewalls. They previously connected fine. One of the other firewalls is on V18.0.3-MR3 and works normally. Locally I…
  • Sophos Central IPsec policies XG Firewall

    Hi, I'm new with sophos central and currently I make my first steps. At the moment the only thing I want to do is to cofigure some XG Firewalls. I'm wondering that it is not possible to manage IPsec policies in sophos central global for all grouped…
  • Firewall-VPN-Tunnel ausgefallen

    Hallo Zusammen, wir haben eine XG 135 mit SFOS 18.0.0.379 im Einsatz. Wir betreiben damit einen Sophos Connect IPsec-VPN und ich vermute genau der wirft uns ständig Alarme ins Central (Kein weiterer VPN-Tunnel zu Zweigniederlassungen o.Ä.). Ich habe…
  • how to change email messages from central.

    Hi All, For a few months now we have been intensely using Sophos central. The thing we noticed however is that the email alerts from Sophos central are quite lacking in data they provide and the usability of said data. I tried to find a way to…
  • I CANNOT INTEGRATE MY SOPHOS XG TO SOPHOS CENTRAL

    Dear we just put a new Box XG106 into operation and as usual after completing all the settings in the sophos XG we access the Central Synchronization menu and click on Register, insert our central sophos credentials and simply nothing happens, spend a…
  • Sophos Central - XG Task queue stuck

    We are using Sophos Central to manage our XG firewall policies. One of our Firewalls isn't receiving any of the policy changes. They are all stuck in Pending transactions. I've tried to restart the XG firewall, but that hasn't helped. What else can we…
  • Policy to allow Sophos Central - New firewall setup

    Hello, I am new to the Sophos world and have a new SX135W that I am working to get setup. We migrated policies from and older SG230 and now seem to have broken the connection to Sophos Central. I added a rule to permit any traffic to Sophos LiveCentral…
  • Advisory: Sophos Central Firewall Manager - Unavailable on 15-Oct-2020 due to planned maintenance

    Hello Community! Overview SCFM schedule maintenance is planned on 15-Oct-2020.(05:00 AM GMT to 9:00 AM GMT]. Applies to the following Sophos product(s) and version(s) Sophos Central Firewall Manager (SCFM) Impact SCFM won't be accessible during…
  • Central Synchronization-Approval Pending

    Hello i follow this instruction to link xg with cloud support.sophos.com/.../KB-000038584 but in step number 3 not show me the icon of Accept services. the accept services appear under sync and management when I click on it nothing shows me