Went into Sophos Central to do some reports and there's not data from my firewall since 27 Feb (it's now 02 Mar, so no logging from the firewall to SC in three days). I do have updates to the AP (also on SC) set to happen on Sunday, so it could be related or could be coincidental.
This is the second time it's happened, I think both with EAP's but I can't remember. Last time, rebooting the firewall fixed things. (Can't reboot right now.)
I disabled logging and then reenabled it from the XG and now it' working again. Reboot not needed, but still annoying.
Hi Wayne Folta: Are there any specific suspected error logs under garner.log (or garner.log.0) during this CFR (Central logging ) getting stopped? If yes you may share it with us here for reference.
Regards,Vishal RanpariyaTechnical Account Manager | Sophos Technical SupportSophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link.
I found garner.log in /tmp/tslog/ and it's weird. It sometimes appears to be zero bytes and sometimes enormous, but I can never see any contents.
After the spontaneous reboot, CM shows my XG as not having any hardware, policies etc. Also the report generator does not produce any data.
I can log into the XG from CM.
XG115W - v19.5 GA - Home
Test machine - Asus P10S-i E3-1225v5, 6gb, 4 intel NICs, v19.5 GA
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try this, unregister from sophos central
seems to be linked with this
Sophos Firewall: Unable to register Firewall with Sophos Central
login to CLI enter this on the main unit
mount -o rw,remount /cp "/conf/certificate/internalcas/cloud-ca.crt" "/conf/certificate/internalcas/cloud-ca.crt.org"cp "/_conf/certificate/internalcas/cloud-ca.crt" "/conf/certificate/internalcas/cloud-ca.crt"mount -o remount,ro /
if you have HA than SSH from the main unit to the secondary and enter the same commands
give it about 2 mins and then reregister to sophos central.
the certs are not getting updated when migrating over.