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APX120 non-functional

Casual_User

My AP30 would have connectivity issues whenever I updated the firmware on my XG.  Other than that, it was rock solid.  It was posted elsewhere that the AP30 is an end-of-life product and no longer supported.  So, I purchased an APX120.  I connected it last night.  It sat with a solid red light for a few minutes before being recognized by the XG.  I did a brief test to ensure that the devices were connected via WiFi.  They were, so I left it.

While I was away during the day, the APX120 continually dropped connections to the point that it was not possible to browse websites.  I could not find any settings to better this.

Tonight I decided to reset it by pressing and holding the reset button.  The manual says to hold the reset button until the LED blinks red.  I tried this but it never got to the blink red state.  It stayed at solid red.  So, I released the reset button.  It then went into a cycle of solid red followed by flashing green and then solid red again.  This lasted for 5 minutes.  Since there was absolutely no progress, I disconnected the power and plugged it back in after a minute.  Now it just sits with a solid red light.  At no point did it flash red which would have indicated it was doing a firmware update.

I've replaced the ethernet cable in case something went wrong when I was unplugging things, no change.

I've tried the reset button again, but nothing.  I've left it unplugged for 10 minutes and no change.

I've rebooted the XG and no change.

It would be really nice if there was some type of feedback on the APX120 or the XG to let me know what is going on or not going on.  Troubleshooting appears to be limited to "the light is red = something is wrong".  

At the moment, I have an expensive red LED light for my office.

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  • 0

    For completeness, here is a snippet from the XG SYSTEM logs when filtering "Wireless Protection".  I have truncated the screenshot to cut-off my APX120 serial number.  This is what the APX120 was doing all day yesterday before I power cycled the unit.  In my opinion, this caused severe interference with connecting to the internet (made it unusable).  By comparison, the AP30 might have one of these configuration logs per week or month.

  • 0 in reply to Casual_User

    Hi Casual,

    It looks like it is config deployment looping meaning the APX and the XG are unable to confirm with one another that the AP is on the correct config/firmware.

    Can you plug your AP30 into the network, i just want to see if it happens to another wirelessly managed device?

    Where did you get your APX from? Wonder if it is an ex Central managed device if it's second hand.

    Emile

  • 0 in reply to Emile Belcourt

    Hi Emile,

    I have an AP15 plugged in that I'm using for my WiFi the moment.  My typical setup was an AP15 and AP30 for two different WiFi networks.  I've switched over all WiFi to the AP15, which has performance hits on my network, but it has functioned perfectly through this entire process (reboots and all).  

    The APX120 came from an online retailer (advertised as new) and was shipped directly to me from Sophos in the City of Industry, California.  I also received an email from Sophos confirming the shipment.

    As posted previously, the AP30 has been giving me issues when updating the XG (hard to reconnect).  I disconnected it to connect the APX120 and now I cannot seem to get the AP30 back up and running (XG does not recognize it).  I've plugged the APX and AP30 into different ports on my switch to be sure it did not have something to do with the switch port.  

    I found a Sophos app to reflash the AP30.  Interestingly, while the network light on the AP30 blinks nothing is shown in the log of the flashing app.  The AP30 appears to be suddenly dead.  Same thing when I plug the AP30 into the network, the XG doesn't recognize it.

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  • 0 in reply to Emile Belcourt

    Hi Emile,

    I have an AP15 plugged in that I'm using for my WiFi the moment.  My typical setup was an AP15 and AP30 for two different WiFi networks.  I've switched over all WiFi to the AP15, which has performance hits on my network, but it has functioned perfectly through this entire process (reboots and all).  

    The APX120 came from an online retailer (advertised as new) and was shipped directly to me from Sophos in the City of Industry, California.  I also received an email from Sophos confirming the shipment.

    As posted previously, the AP30 has been giving me issues when updating the XG (hard to reconnect).  I disconnected it to connect the APX120 and now I cannot seem to get the AP30 back up and running (XG does not recognize it).  I've plugged the APX and AP30 into different ports on my switch to be sure it did not have something to do with the switch port.  

    I found a Sophos app to reflash the AP30.  Interestingly, while the network light on the AP30 blinks nothing is shown in the log of the flashing app.  The AP30 appears to be suddenly dead.  Same thing when I plug the AP30 into the network, the XG doesn't recognize it.

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