Special thanks to FormerMember for Creating this Content!
Disclaimer: This information is posted as-is and the content should be referenced at your own risk
This article describes how to resolve an issue wherein the Sophos Connect GUI display "Service unavailable".
What to do
The following screenshot shows that Sophos Connect GUI displays "Service unavailable".
Cause of this issue: When a tunnel disconnect is initiated, the strongSwan IPsec daemon gets stuck in an infinite loop. This will result in the GUI not getting a response for disconnect and ultimately timeout and show the error as "Service unavailable".
Workaround for Mac: Refer to the Sophos Connect Application online help.
Workaround for Windows: Refer to the steps mentioned below:
The GES wrote me first the following email tomorrow:
"the update is expected to be released on March 3rd. We are currently working on a hotfix installer version."
Good morning guys,
Looking forward to the hear from this case. Thanks for sharing this!
Nothing yet. Things don't go quite that fast with support...
We have had this same issue with multiple users. Restarting the service does not fix. But deleting the com.sophos.connect file as mentioned by Ákos fixes this for us too. Should we also open a new case, or can I be notified if there are any updates/fixes to NCL-1325?
I promise to notify everyone as soon as there is actual progress.
Thank you for contacting the Sophos Community!
I would suggest you open a case with Support, and mention you are being affected by NCL-1325.
Once you have the Case ID please provide me the Case ID so I can follow-up!
Hi Charlie Toeppe and Andrea V,
Thank you for providing support cases.
Please reach out to me directly via PM if you need help with the follow-up on your support case.
Hi!I also opened a case reagarding this problem: 03467570