Sophos XG Firewall: Troubleshooting Sophos Connect GUI "Service Unavailable"


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This article describes how to resolve an issue wherein the Sophos Connect GUI display "Service unavailable".

What to do

The following screenshot shows that Sophos Connect GUI displays "Service unavailable".

Cause of this issue: When a tunnel disconnect is initiated, the strongSwan IPsec daemon gets stuck in an infinite loop. This will result in the GUI not getting a response for disconnect and ultimately timeout and show the error as "Service unavailable".

Workaround for Mac: Refer to the Sophos Connect Application online help.

Workaround for Windows: Refer to the steps mentioned below:

  1. Run cmd as an Administrator then run the following two commands.
  2. net stop scvpn
  3. net start scvpn
  4. Open Sophos Connect, verify and check that the "Service unavailable" error is now resolved.


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Parents Reply
  • I asked to GES if they send me the software via link since it was put directly in the mail our spam filter has dropped it.

    "attached is a new Sophos Connect installer which fixes the bug. Could you please install this on the affected systems and let us know if the problem is solved for you?"