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This article describes how to resolve an issue wherein the Sophos Connect GUI display "Service unavailable".
What to do
The following screenshot shows that Sophos Connect GUI displays "Service unavailable".
Cause of this issue: When a tunnel disconnect is initiated, the strongSwan IPsec daemon gets stuck in an infinite loop. This will result in the GUI not getting a response for disconnect and ultimately timeout and show the error as "Service unavailable".
Workaround for Mac: Refer to the Sophos Connect Application online help.
Workaround for Windows: Refer to the steps mentioned below:
The GES wrote me first the following email tomorrow:
"the update is expected to be released on March 3rd. We are currently working on a hotfix installer version."
This issue is set to be fixed on version 2.1, there’s no ETA at the moment.
I'm happy that it will be fixed. No eta?! Hmmz :( What do you think? If Sophos knows how to fix this, please let us know. I’m also happy to Test a beta release if necessary. Like you notice on my desperate tone, my client is starting to get annoyed. Not that you can do anything about that of course :)
Hi, is it possible to release an beta? I'm happy to test.
Bart van der Horst
Sophos XG v18 Certified Architecthttps://www.bpaz.nl