Special thanks to FormerMember for Creating this Content!
Disclaimer: This information is posted as-is and the content should be referenced at your own risk
Overview
This article describes how to resolve an issue wherein the Sophos Connect GUI display "Service unavailable".
What to do
The following screenshot shows that Sophos Connect GUI displays "Service unavailable".
Cause of this issue: When a tunnel disconnect is initiated, the strongSwan IPsec daemon gets stuck in an infinite loop. This will result in the GUI not getting a response for disconnect and ultimately timeout and show the error as "Service unavailable".
Workaround for Mac: Refer to the Sophos Connect Application online help.
Workaround for Windows: Refer to the steps mentioned below:
Related information
The GES wrote me first the following email tomorrow:
"the update is expected to be released on March 3rd. We are currently working on a hotfix installer version."
This did not work for me unfortunately. The service is stuck in a loop, trying to start, failing, and then trying to start again.
We had the same Problem. Had to reinstall Sophos Connect 2.0 to resolve it. We're in the same situation, testing Sophos Connect 2.0 on a couple of workstations before rolling it out.
I have uninstalled and reinstalled a few times. Randomly once the client started working again (not sure if it was due to reinstall or not) for a day or two and then stopped again and hasn't worked since.