Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • [Fresh From the Press: Latest KB's]: Sophos XG Firewall: Converting a trial to paid license on Microsoft Azure

    Hi All, As the XG Firewall on Microsoft Azure is deployed as a virtual machine, a customer who has been trialing it may wish to convert their trial license into a paid license and avoid the need to perform a redeployment. This is updated on our License…

  • SCFM Reporting False License Warnings

    Hi there, We have roughly 20 XG units in our Central Firewall Manager. All are showing online, all are sync'd, and all show correct licensing information, however, every so often the SCFM send us an alert saying that all 20~ of our XG units will expire…

  • RMA Replacement Registration

    I received my referb device on 8/17 via RMA process because of massive built in wifi issues (XG125W). I have tried to register it through the web portal and device management portal and receive XG-00152 and XG-00151 errors respectively. I have called…

  • New XG85 doesn't synchronise license

    Just bought a new XG85 firewall and am attempting to set it up. I have connected it to the internet and registered the device, however it refuses to synchronise with the license server. It isn't showing up in the central admin cloud account either. When…

  • Lost subscription time when i renewed my license

    Hi. I have an SG105 which i have upgraded to XG and converted my license. My UTM license was going to expire the 25th of June this year, so i bought a 1 year subscription for XG and applied the key and thought it would be added to the remaining subscription…
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