Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • HA Passive Module License XG450 (SFOS 18.0.4 MR-4)

    Hi everyone, My client bought two XG450 Sophos as HA Activ/Passive, one license for the Active module everything works fine, but in MySophos Portal it shows that the only Active module is licensed and the slave is not. will the passive module still…

  • Sophos License Issue

    Hi everybody My goal was to Upgrade SFOS 17.5 to 18. I download and Installed the Firmware and after a Reboot my appliance never booted up again... So I decided to re-install 17.5 and to stay there (for the moment) as I don't understeand the new NAT…

  • [Fresh From the Press: Latest KB's]: Sophos XG Firewall: Converting a trial to paid license on Microsoft Azure

    Hi All, As the XG Firewall on Microsoft Azure is deployed as a virtual machine, a customer who has been trialing it may wish to convert their trial license into a paid license and avoid the need to perform a redeployment. This is updated on our License…

  • License update and services

    Hello everyone I just have one question. If my licenses is finished, I don't receive any update, but all services are working (antispam, network antivirus etc...) ? Thank you for your answer.

  • Price license Sophos XG 210

    Hello everyone I would like to know the price of a full gard licence for a firewall Sophos XG 210. I would like to renew my subscriptions but my suppliers send the price and it is different than the last year. We want the license for Base Firewall…

  • activation issue - DNS

    Hello I'm not able to activate the license. I think it's due to DNS config issue... XG105w_XN02_SFOS 17.0.0 GA# cat /cfs/dns.conf XG105w_XN02_SFOS 17.0.0 GA# cat /etc/resolv.conf nameserver 127.0.0.1 XG105w_XN02_SFOS 17.0.0 GA# nslookup …

  • Want XG210 with Network Protection, Web Protection, Sandstorm, and Enhanced Plus Support - Which License?

    I am interested in buying an XG 210 for our law firm. We would like to get the above-mentioned features, but I cannot figure out the licensing maze. I would like to have senior support configure the firewall initially, but I am able to maintain it going…

  • Error when trying to complete initial configuration

    Hi all, I'm having a right pain setting up XGFW home addition. I'd configured UTM before and it was really nice and easy by comparison. I've finally got the part where I have to activate my license and I'm having real issues. I've tried activating…

  • Device could not be synchronized

    Running into the above error after registering my device. I see some old posts that reference the error, but no real solutions. Can anyone put me on the right path?

  • XG210 And AP55C Licensing

    Hi, I have XG210 and 15 AP55C access points. Ap's will be managed by XG210 and won't be managed through Central. Do I need to purchase any Licensing or just AP's them selves? Regards Ray

  • Differences between XGFirewall and Home XGFirewall

    Hello I want to know the differences between XGFirewall and Home XGFirewall. Like is Home Edition limited in software? less configure option? The licensed version have some plus configuration and protection. Thanks

  • SCFM Reporting False License Warnings

    Hi there, We have roughly 20 XG units in our Central Firewall Manager. All are showing online, all are sync'd, and all show correct licensing information, however, every so often the SCFM send us an alert saying that all 20~ of our XG units will expire…

  • RMA Replacement Registration

    I received my referb device on 8/17 via RMA process because of massive built in wifi issues (XG125W). I have tried to register it through the web portal and device management portal and receive XG-00152 and XG-00151 errors respectively. I have called…

  • New XG85 doesn't synchronise license

    Just bought a new XG85 firewall and am attempting to set it up. I have connected it to the internet and registered the device, however it refuses to synchronise with the license server. It isn't showing up in the central admin cloud account either. When…

  • XG 115 registration

    I have a brand new XG 115 appliance. Each time I try to register it I only get an error indicating "There has been an unexpected error". How do I get past this?

  • Lost subscription time when i renewed my license

    Hi. I have an SG105 which i have upgraded to XG and converted my license. My UTM license was going to expire the 25th of June this year, so i bought a 1 year subscription for XG and applied the key and thought it would be added to the remaining subscription…

  • SG appliance to XG - How to obtain license?

    I have an SG hardware appliance that is licensed and deployed. If I do not care about migration and am willing to dump the existing config - what is the process to obtain the XG license for the device? All information I have seen indicates you need to…

  • Licensing XG 115w Enterprise Protect + Endpoint Protection

    Good Morning, I'm a UTM 9 home user personally, however I'm recommending a small business swap out their existing firewall for Sophos XG. A sophos partner has quoted for the XG 115w EnterpriseProtect, 3-year hardware and license. I still need Sophos…

  • Error code #250 - Error while parsing response - Fresh install of Sohos XG Firewall

    I have a fresh install of the Sophos XG Firewall and when trying to activate I get the error: "Error while parsing response. If error persists please contact Support." I downloaded Sophos XG Firewall Home Edition (version 15.01.0-376) and have installed…
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