Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • activation issue - DNS

    Hello I'm not able to activate the license. I think it's due to DNS config issue... XG105w_XN02_SFOS 17.0.0 GA# cat /cfs/dns.conf XG105w_XN02_SFOS 17.0.0 GA# cat /etc/resolv.conf nameserver 127.0.0.1 XG105w_XN02_SFOS 17.0.0 GA# nslookup …

  • RMA Replacement Registration

    I received my referb device on 8/17 via RMA process because of massive built in wifi issues (XG125W). I have tried to register it through the web portal and device management portal and receive XG-00152 and XG-00151 errors respectively. I have called…

  • New XG85 doesn't synchronise license

    Just bought a new XG85 firewall and am attempting to set it up. I have connected it to the internet and registered the device, however it refuses to synchronise with the license server. It isn't showing up in the central admin cloud account either. When…

  • XG 115 registration

    I have a brand new XG 115 appliance. Each time I try to register it I only get an error indicating "There has been an unexpected error". How do I get past this?

  • Error code #250 - Error while parsing response - Fresh install of Sohos XG Firewall

    I have a fresh install of the Sophos XG Firewall and when trying to activate I get the error: "Error while parsing response. If error persists please contact Support." I downloaded Sophos XG Firewall Home Edition (version 15.01.0-376) and have installed…
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