Hi everyone, My client bought two XG450 Sophos as HA Activ/Passive, one license for the Active module everything works fine, but in MySophos Portal it shows that the only Active module is licensed and the slave is not. will the passive module still…

Hi everybody My goal was to Upgrade SFOS 17.5 to 18. I download and Installed the Firmware and after a Reboot my appliance never booted up again... So I decided to re-install 17.5 and to stay there (for the moment) as I don't understeand the new NAT…

Hi All, As the XG Firewall on Microsoft Azure is deployed as a virtual machine, a customer who has been trialing it may wish to convert their trial license into a paid license and avoid the need to perform a redeployment. This is updated on our License…

Hello everyone I just have one question. If my licenses is finished, I don't receive any update, but all services are working (antispam, network antivirus etc...) ? Thank you for your answer.

Hello everyone I would like to know the price of a full gard licence for a firewall Sophos XG 210. I would like to renew my subscriptions but my suppliers send the price and it is different than the last year. We want the license for Base Firewall…

Hello I'm not able to activate the license. I think it's due to DNS config issue... XG105w_XN02_SFOS 17.0.0 GA# cat /cfs/dns.conf XG105w_XN02_SFOS 17.0.0 GA# cat /etc/resolv.conf nameserver 127.0.0.1 XG105w_XN02_SFOS 17.0.0 GA# nslookup …

I am getting following error on my home firewall: Your device is not able to connect with the Customer My Account server since the last 88 days. If the device fails to synchronize for 2 more day(s), it will be deactivated. Please …

I am interested in buying an XG 210 for our law firm. We would like to get the above-mentioned features, but I cannot figure out the licensing maze. I would like to have senior support configure the firewall initially, but I am able to maintain it going…

Hi All, I have a doubt about licensing on iView. Imagine that you buy a Server and you install on it iView with 8 TB license. What happens if the Server has more than 8 TB? I have this question because I would like to buy a HW Server for a customer…

Hi all, I'm having a right pain setting up XGFW home addition. I'd configured UTM before and it was really nice and easy by comparison. I've finally got the part where I have to activate my license and I'm having real issues. I've tried activating…

Hi all, Long time UTM user, wanna test drive the XG. Didn't got the license email, is there anyways of getting it elsewhere then from SMTP ? Thanks, m.

Running into the above error after registering my device. I see some old posts that reference the error, but no real solutions. Can anyone put me on the right path?

Hi, I have XG210 and 15 AP55C access points. Ap's will be managed by XG210 and won't be managed through Central. Do I need to purchase any Licensing or just AP's them selves? Regards Ray

Hello I want to know the differences between XGFirewall and Home XGFirewall. Like is Home Edition limited in software? less configure option? The licensed version have some plus configuration and protection. Thanks

I configured an Azure Sophos XG using a trial license registered to my email address. I have since purchased a new full license and would like to apply it to the device built with the trial license. As the trial license was synchronised against a different…

Hi there, We have roughly 20 XG units in our Central Firewall Manager. All are showing online, all are sync'd, and all show correct licensing information, however, every so often the SCFM send us an alert saying that all 20~ of our XG units will expire…

I have completed adding necessary information about licenses in my SOPHOS portal. I did similar on my SOPHOS firewall appliances. But When I am trying to do the same with the SOPHOS FIREWALL MANAGER. Licenses are added but its not syncing. I am really…

Hi, In around March I wanted to do a UTM9 to XG migration on a UTM130 firewall. It went wrong because the XG firewall didn't work with the Ap-100. At that time I used the 30 day license. I want to try this migration again, but not sure if I can…

Beta is out and v16 is GA now. We partecipated into Beta where we received a Beta license and now is time to format and reload the Home License or whatever license you need.... This process must change! Time to format and reload the new ISO (because…

I received my referb device on 8/17 via RMA process because of massive built in wifi issues (XG125W). I have tried to register it through the web portal and device management portal and receive XG-00152 and XG-00151 errors respectively. I have called…

Just bought a new XG85 firewall and am attempting to set it up. I have connected it to the internet and registered the device, however it refuses to synchronise with the license server. It isn't showing up in the central admin cloud account either. When…

I have a brand new XG 115 appliance. Each time I try to register it I only get an error indicating "There has been an unexpected error". How do I get past this?

Hi. I have an SG105 which i have upgraded to XG and converted my license. My UTM license was going to expire the 25th of June this year, so i bought a 1 year subscription for XG and applied the key and thought it would be added to the remaining subscription…

I have an SG hardware appliance that is licensed and deployed. If I do not care about migration and am willing to dump the existing config - what is the process to obtain the XG license for the device? All information I have seen indicates you need to…