Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • SFP copper reliability in XGS87?

    I get the impression that the SFP port is more for HA applications, but it now appears that our perfectly-sized XGS87 will be a port short if we get a second ISP. So the thought arises about buying an SFP copper module (say like https://www.fs.com/products…
  • XG Home

    can I use a small form factor pc and do not need an OS with it? what are the hw specs I would need? thanks
  • Software Firewall Intel Processor licensing hardware limits

    Dear Community, Anynone have an idea regarding Sohos xg firewall software licensing I want to use more than 10 intel based hardware devices which license should I need. Thanks Sibtain khan
  • XG 86 couldn't be turned on?

    Hi, The device XG86 I believe was blue and hang when i received this device. Currently, I am tryna access and reset to default but it couldn't be turned on even after plugging in and out. Its constant on red colour. No matter I plug in the power,…
  • Mellanox ConnectX-2 Ethernet adapter stops working

    Hi all, Seem to have an issue with my Sophos XG home firewall thats become worse following the latest update (SFOS 18.5.2 MR-2-Build380) Its running on a HP SFF desktop PC with 6GB ram, and a 4th gen i7. Using the standard Intel onboard NIC for…
  • SFOS 17.5.8 MR-8 image

    Hi to all, Is there a place where I can download image for SFOS 17.5.8 MR-8? I have auxiliary device whith brocken ssd. Because primary is on firmware 17.5.8 MR-8 I plan to install on new SSD same image, connect HA and then update to 18.5.
  • XGS107 SSD life

    My XGS107 has been running for 2 weeks and I found its SSD life has dropped from 100% to 98%. Is it expected? I tried to reduce some logging but it doesn’t help much. It is going to be end of life in less than 2 years XGS107_SN01_SFOS 18.5.2 MR-2…
  • XG Home edition on SG210 Hardware

    HI, i was thinking about installing SW version of XG SFOS on my SG210 but i've encountered some issues on installation, seems that i cannot install SW ISO in Sophos Hardware, i need to install Software ISO on it because i need an Home License. Can…
  • Unexpected reboot with no apparent cause.

    hello guys, We work with the XG210 model, recently there was a sudden reboot of the firewall, it simply restarted. We found no problems in your power supply, the event was restricted to the firewall, only it restarted and this was not scheduled. …
  • CR50iNG to Sophos upgrade

    Hi, Just found our Old Cyberoam 50ing in the office and wanted to use it at home but it seems EOL now. can I upgrade it to Sophos Home ? or any other which is free. It is on Firmware - 10.6.6 MR-6 any help would be appreciated.
  • SFOS 18.0.6 MR6 Hardware Installer ISO

    Does anyone happen to have a copy of 18.0.6 MR6 for the hardware appliance? I am trying to restore a config taken on 18.0.6 MR6 but it will not restore onto 18.5.1 MR1.
  • LAN Interface not negotiating 1000FD

    Hi all My LAN port does not negotiate anything more than 100FD. If I force the LAN port to 1000fd, the port goes dead. I have connected the Firewall to a Switch that supports 1000fd and other devices negotiate 1000fd without any problems. Looking…
  • Issue with my SOPHOS 310 Firewall (Sudden restart)

    Hi to all Sophos Support, I would like to ask your help regaridng the issue with my Sophos Firewall. Just today around 3:05-3:11AM (UTC+08:00) (philippine time). I don't know what caused the problem. Upon checking all the logs in the Sophos Firewall…
  • Sophos XG 550 : Swap memory reached 99% exceeding the threshold of 95%

    Hi Today our internet connection get intermittent disconnected and checked the log found these several lines : SWAP memory Usage reached 99% exceeding the threshold of 95%. Our system using 2 Sophos XG-550 using HA, both the primary and auxiliary…
  • Extremely Slow Upload Speeds

    Ever since I installed the Sophos firewall, I noticed that I only get about 7-30Mbps upload speed. I have 1G/1G service and I have ruled many things out and have concluded it is definitely the Sophos firewall software (I have tried 18.0.5 MR-5-Build586…
  • Looking for rackmount ears on older SG 310

    I recently bought an older SG 310 (Rev1) firewall on eBay and it didn't come with rackmount ears. Does anyone know where I could buy some that will fit this firewall? Thanks in advance
  • Node restarts daily after installing SFOS 18.5.1 MR-1-Build326

    Hi, we have two XG750 running in active/passive mode.Under SFOS 18.0.5 MR-5-Build586 everything ran more or less fine. On the 31st of October we installed SFOS 18.5.1 MR-1-Build326 and since then the active node reboots every day at 11:06pm CET. In…
  • XGS 3300 random reboot

    Hi, I was wondering if there any logs to show the reason the device would reboot. Our device rebooted by itself during business hours and we like to find out why. I have checked syslog.log and applog.log but all I can identify is the appliance start…
  • XG85 Firewall - not able to reset via console as it prompt mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900

    Hi, I am trying to reset to default to factory settings and try to reset it via console. Please advise the error and what can I do to reset it or it has died? No matter I tried to select 1 and it keep prompt as shown below. ----- Sophos Firmware…
  • RMA request defective XG310

    Hi Support, LuCar Toni FloSupport We have a RMA replacement running for over a week now for a defective XG310 unit. We escaladed the case but no answer to when the replacement is going to be delivered. We are running an customer cloud solution…
  • Trying to install sophox xg firewall on dedicated hardware, black screen after booting on usb drive

    Hello, I’m trying to install sophox xg firewall on my dedicated hardware. The hardware is : ASUS PRIME H510M-A Intel Core i5-11400 Corsair Vengeance LPX 16Go (2x8Go) Samsung 970 EVO Plus Intel E1G44ET PRO/1000 ET QUAD PORT PCI-E SERVER NIC DELL…
  • Sophos XG v17.5 ISO for XG Hardware

    Hi all, Is someone able to provide me with a working link to download the XG firewall ISO for a Sophos XG85 firewall, please? It needs to be hardware ISO, not the software ISO, please. I have tried my Sophos portal but there are only the gpg files…
  • Cannot Install Sophos XG 450 v18.5.1 ISO

    Hello guys, Could you kindly help us what to do to resolve this error and proceed to firmware installation via USB boot? It always prompts "mdadm create failed" error. Thank you very much
  • Sophos XG doesn't boot on DELL T40

    Hello, I am trying since yesterday to install Sophos XG on Dell T40 PC. It has 4 core Xeon Processor and 8GB Ram, I've installed extra network card. But no result. After installation it just shows " 18.5 _ 1 32' on the top-left conrner of the balck…
  • SFOS HW version vs SFOS SW version.

    hello what the are differences between SFOS HW version vs SW version? are their differences in features and performance? . for example If I have XG 430 with SFOS HW, and I get server with same Hardware or better of XG 430 (CPU, RAM, etc.) and I installed…