Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • XGS 126 to NETGEAR XS716T

    Customer just ordered both the SOPHOS and Netgear units to setup Google Fiber 2G internet. Need some guidance on the best way to connect up these two devices. In order to maintain multi-gig, I was thinking to Fiber-to-Fiber with SFP transceivers and Fiber…
  • XG105w to XG106w setting migration

    We are using XG105w. As you aware XG105w is EOL, we are upgrading the XG105w to XG106w. The XG105w is running firmware version SFOS 17.5.15 MR-15. XG106w is running firmware version SFOS 18.0.5 MR-5-Build586. Can we backup setting from XG105w then restore…
  • xg135 datasheet

    Does anyone have a datasheet from the XG135's board? I'm trying to identify if there is any part of an appliance that is burned after an electrical event. The appliance doesn't start anymore or even the red light on the power button turns on with the…
  • Drivers for XGS Micro USB - RJ45 cable (virtual COM port)

    Hello! When I was try trying to connect XGS to my computer (Win10) over micro USB cable unknown hardware was found. Surprisingly I could not found any details about this driver on Sophos pages, so I downloaded from FTDI site: https://ftdichip.com/drivers…
  • Sophos xg

    In mid-February/21, we performed an RMA of a box due to disk failure. In April/21 we had failures in the H.A, where sophos recommended replacing the patchcords (Adm and Peer), but the problem persisted and we were asked again for the RMA this time of…
  • Noise level - XGS 107

    Hello, I’ve got a client with a very quiet office where we have installed an XGS 107. Even though it is in the closet, they can hear a whining noise from it that winds up every couple of seconds or so, and then down again. I can hear it as well. It…
  • Unable to re deploy or restore defaults on Sophos XG115

    Hello all, I need assistance if possible. Let me clarify that I am a newbie with Sophos Central and it seems that I really messed up. The company bought a XG115 and asked me to deploy it, I haven't had the chance to finish my training though ( 1…
  • XG 210 Multiple failure "Internal Server Error"

    For the past week our XG 210 has been failing. To start with users report not being able to connect via VPN and when checking the web interface all I see is "Internal Server Error" message or the following: Proxy Error The proxy server received an…
  • Reduce Size /var/newdb/base/16386 (133GB)

    XG Firewall SFOS 18.0.4 MR-4 Just started receiving reports of the /var utilising over 90% space. The main culprit is the directory /var/newdb/base/16386 this has nearly 22000 files totalling 133GB dating back over a year to when the virtual appliance…
  • XG115 memory consumption

    Dear Team, we have recently purchased and installed Sophos XG115 device running SFOS 18.0.5 MR-5-Build586 firmware. Currently I'm running only prebuilt Default network policy without ATM and SSL decryption. Now for 300kbps bandwidth CPU load is around…
  • firewall-accelaration enable

    Hi, everyone I just have an issue with my Firewall XG115 v18 MR-4... It rebooted in operation time, with no evidences why... I contact the support sophos and they said to disable the firewall-accelaration feature. If I understand, this is tha fastpath…
  • XG115W daily crashes after v18 MR5 upgrade Build 586

    We updated XG115W from 17.5 MR15 to v18 MR5 on Sunday. Since that upgrade the firewall has crashed every evening. The entire system stops responding. - VPN goes down - WebAdmin page does not respond. - Firewall logs stop logging any activity in any…
  • XG 125 Unresponsive / Hang

    I have XG 125 SFOS 18.0.5 MR-5-Build586 in around 40 users office. Everyday it stops responding randomly. No Ping , No SSH no Internet. I tried to capture console port logs and found these kind or message. [45119.297653] watchdog: BUG: soft lockup…
  • Sophos XG Firewall reboted after hogh CPU consumption - Where to find logs

    Hello everyone, We have a Sophos XG Firewall 310 with SFOS 18.0.4 MR-4 that after a high CPU comsumption became unavailable and rebooted. I´d like to know what kind of logs or guide I can check to find out what processes (if any) caused that.…
  • XG 310 REV 2.0 vs REV 3.0

    hello what is difference between XG310 Rev2.0 and Rev3.0? and also how can I know the difference of Rev2.0 and Rev3.0 for other models? thank you
  • Experience with XGS series

    Hello! Now that new Sophos Firewall series (XGS) are orderable, does anybody have any experience with them? www.sophos.com/.../next-gen-firewall.aspx Best regards
  • New XG Locks up Every 21 min

    We are installing a new XG 430. We have has a Sophos partner port all our rules over from our SG UTM. We made the cutover and all seemed fine, so we thought while we had the downtime we would update the XG to the latest version (18.0.4 MR-4). After…
  • Failed to set xfermode after reimage

    Hi Everyone, We ran a reimage on an HA pair of XG's where we updated them both to 18.0.4 > The old 'primary' unit is now in place as the aux due to the rebuild / recovery process and seems to be running fine.. However, we found a boot error on that…
  • XG 550 - processor and memory and storage hard disk??

    XG 550 - processor and memory and storage hard disk??
  • XG550 Rev 1 - Rev 2 differences

    Hi, This is my first post. Apologies if it has been asked I have tried to look but cannot see any document. Can anyone confirm what the Key difference is between the XG550 Rev 1 and Rev 2. are ? Customer has Rev1 and has asked this. Hope…
  • Mini PCIE slot use on XG 125 rev.3

    Hello everybody, I would need more details regarding the mini pcie port present next to the M.2 port in the Sophos XG 125 (rev.3). The port is identical to the MSATA format but it is in the PCIE format therefore not compatible with the BUS level (except…
  • Volumetric weight for Sophos hardware products

    Hi, not being in EU or USA is hard to manage hardware products in terms or paperwork, calculation ... DHL is providing info for transportation based on https://www.dhl.com/en/tools/volumetric_weight_express.html so I wonder is there a document where…
  • Sophos XG 430 LCD with XG Home Firewall Installes

    Has anyone found a way to enable the LCD on the Sophos XG 310 Rev2 or XG 430 Rev1 hardware devices when running XG Home Firewall? I have both since we changed to Fortigate and want to use either for my home. The LCD would just be a nice extra.
  • XG home edition - throughput capacity?

    I am looking for a software based firewall for my edge gateway, I was originally planning to just use pfsense, but I saw the fuller feature set that Sophos offers for free with the home edition. This seems like a pretty good bargain but the big gotcha…
  • Sophos XG health and firmware upgrade question

    How can i monitor the health of my Sophos XG. My XG rebooted itself and i would like to know the reason for the reboot. Can someone assist on this. I am running firmware SFOS 17.5.13 MR-13. I have a firmware update available on my XG 310 to 18.0…