Hi all, Seem to have an issue with my Sophos XG home firewall thats become worse following the latest update (SFOS 18.5.2 MR-2-Build380) Its running on a HP SFF desktop PC with 6GB ram, and a 4th gen i7. Using the standard Intel onboard NIC for…

Hi to all, Is there a place where I can download image for SFOS 17.5.8 MR-8? I have auxiliary device whith brocken ssd. Because primary is on firmware 17.5.8 MR-8 I plan to install on new SSD same image, connect HA and then update to 18.5.

My XGS107 has been running for 2 weeks and I found its SSD life has dropped from 100% to 98%. Is it expected? I tried to reduce some logging but it doesn’t help much. It is going to be end of life in less than 2 years XGS107_SN01_SFOS 18.5.2 MR-2…

hello guys, We work with the XG210 model, recently there was a sudden reboot of the firewall, it simply restarted. We found no problems in your power supply, the event was restricted to the firewall, only it restarted and this was not scheduled. …

Does anyone happen to have a copy of 18.0.6 MR6 for the hardware appliance? I am trying to restore a config taken on 18.0.6 MR6 but it will not restore onto 18.5.1 MR1.

Hi to all Sophos Support, I would like to ask your help regaridng the issue with my Sophos Firewall. Just today around 3:05-3:11AM (UTC+08:00) (philippine time). I don't know what caused the problem. Upon checking all the logs in the Sophos Firewall…

Hi Today our internet connection get intermittent disconnected and checked the log found these several lines : SWAP memory Usage reached 99% exceeding the threshold of 95%. Our system using 2 Sophos XG-550 using HA, both the primary and auxiliary…

Ever since I installed the Sophos firewall, I noticed that I only get about 7-30Mbps upload speed. I have 1G/1G service and I have ruled many things out and have concluded it is definitely the Sophos firewall software (I have tried 18.0.5 MR-5-Build586…

I recently bought an older SG 310 (Rev1) firewall on eBay and it didn't come with rackmount ears. Does anyone know where I could buy some that will fit this firewall? Thanks in advance

Hi, we have two XG750 running in active/passive mode.Under SFOS 18.0.5 MR-5-Build586 everything ran more or less fine. On the 31st of October we installed SFOS 18.5.1 MR-1-Build326 and since then the active node reboots every day at 11:06pm CET. In…

Hi, I was wondering if there any logs to show the reason the device would reboot. Our device rebooted by itself during business hours and we like to find out why. I have checked syslog.log and applog.log but all I can identify is the appliance start…

Hi, I am trying to reset to default to factory settings and try to reset it via console. Please advise the error and what can I do to reset it or it has died? No matter I tried to select 1 and it keep prompt as shown below. ----- Sophos Firmware…

Hi Support, LuCar Toni FloSupport We have a RMA replacement running for over a week now for a defective XG310 unit. We escaladed the case but no answer to when the replacement is going to be delivered. We are running an customer cloud solution…

Hello, I’m trying to install sophox xg firewall on my dedicated hardware. The hardware is : ASUS PRIME H510M-A Intel Core i5-11400 Corsair Vengeance LPX 16Go (2x8Go) Samsung 970 EVO Plus Intel E1G44ET PRO/1000 ET QUAD PORT PCI-E SERVER NIC DELL…

Hi all, Is someone able to provide me with a working link to download the XG firewall ISO for a Sophos XG85 firewall, please? It needs to be hardware ISO, not the software ISO, please. I have tried my Sophos portal but there are only the gpg files…

Hello guys, Could you kindly help us what to do to resolve this error and proceed to firmware installation via USB boot? It always prompts "mdadm create failed" error. Thank you very much

Hello, I am trying since yesterday to install Sophos XG on Dell T40 PC. It has 4 core Xeon Processor and 8GB Ram, I've installed extra network card. But no result. After installation it just shows " 18.5 _ 1 32' on the top-left conrner of the balck…

hello what the are differences between SFOS HW version vs SW version? are their differences in features and performance? . for example If I have XG 430 with SFOS HW, and I get server with same Hardware or better of XG 430 (CPU, RAM, etc.) and I installed…

Screwed Intel X710-T4L into 'blank' testbench PC to validate network adapter before installing it in my 'live' Sophos Firewall. Sophos v18 home installation runs smoothly to completion (yea!) and reboots and ... does not see the X710-T4L. Error message…

Hi After Reimage Sophos XG330r2 the serial number of appliance changed to Default String . ISO Image : HW-18.5.1_MR-1-326 and test other Image but the serial number Default String Please Help Meeeeeeeeeeeeeeeee!!!!!!!!!!!!

Hi to all Sophos Support, I would like to report a problem I encountered with my Firewall setup today. Suddenly it restarted with no reason. Upon checking the Logs I didn;t see anything. I only saw disconnection of the ISP and VPN tunnels. Is there…

Since updating to 18.5.1.326, I've noticed my firewall is Kernel Panicking at least 5 or 6 times a day. The best uptime I've been able to achieve is 4 hours. I originally suspected hardware, but have since moved the XG to new hardware. Has anyone else…

I have not been able to find any information anywhere regarding the Intel I225-LM network card and Sophos XG Firewall. Anybody know if this nic is supported? According to Intel specifications, it is a server/enterprise/workstation-use type card, which…

Hi team, I have XG 125 fw and the RAM utilization is going 74% and we are facing internet issues for some users' like o some systems it shows no internet, connected, system have the IP and internet does not work and also it keep getting connect disconnect…

SIR, XG FIREWALLS ARE COMING WITH 12V DC/ 2 AMP, 3AMP POWER ADAPTER. THESE ADAPTERS DON`T HAVE EARTHING. I REQUEST YOU TO MAKE EARTHING WITHIN THIS ADAPTER. THIS WILL PROTECT HARDWARE. SPECIALLY IN RAINY SEASON IN INDIA. AS WE HAVE USED CYBEROAM DEVICES…