Hello i follow this instruction to link xg with cloud support.sophos.com/.../KB-000038584 but in step number 3 not show me the icon of Accept services. the accept services appear under sync and management when I click on it nothing shows me

Hi Everyone, [Update]: This has been resolved by development in the backend. If you are still having problems with SCFM not responding, please log a support case . Sophos Central Firewall Manager was reported to be slow, unresponsive, and timing out…

Hello, I'm a Sophos Partner and I wanted to test SCFM in order to migrate the XG Firewalls I manage from my SFM 200 Virtual Appliance to SCFM. When I go on my Central Partner Console, here is the message: If I go on my "My Sophos" page then in…

Hallo zusammen, ich teste gerade für unser Unternehmen Sophos Central mit Mobile und der Secure App und hätte das design technische Problem, dass die Schriftart wohl nicht angepasst werden kann. Gibt es hierzu Abhilfe oder einen Tipp? Gruß Ha…

Hi, I have an AP15 which is registered in SOPHOS Central, but I'd like to manage it from my SOPHOS XG. Anyone knows how I can do it ? Thanks !

Hey Community, Certificates generated by Sophos Central are used by the Sophos Firewall to communicate with the Heartbeat function of the Endpoints. These certificates are set to have a default lifetime of two years. A fix is being implemented but some…

Hi Community, Some customers are experiencing issues adding XG devices into their Sophos Cloud Firewall Manager. We are aware of this and are actively investigating to resolve. Please follow this KB article for updates. Regards, FloSupport | Community…

Okay, the first issue I've been having lately is the SCFM is extremely slow. So slow in fact, that I can rarely even get the login page to load. The second issue is that when I can get into the management portal, when I look for firmware, it only finds…

Hello everyone I have a problem with sophos heartbeat. My computer is protected by Sophos Endpoint Advanced and Intercept X and is shown in the green of sophos center. My firewall uses Sophos V17. But my computer is showing the risk in Firewall I can…

Hi all, I m experiencing problems with SCFM and few of my firewalls. Devices are not synced with scfm (apart of bottom one). All devices are behind NAT and are "Fetching configuration" Now they come up as "connected" but not synchronized. …

Hi there, We have 15 XG appliances we manage with SCFM, but for some reason, one of them constantly disconnects and reconnects to the SCFM. The client's internet does not drop, but every couple of minutes, we receive a notification from SCFM saying…

Hello, I run into small issue with my XG105W Firewall. It does not show up in my SCFM (Sophos Central Firewall Manager). Primary administrator can see it in SCFM but it is "Unsynchronised". And status is red instead of green. XG is up and running…

Hi there, We have roughly 20 XG units in our Central Firewall Manager. All are showing online, all are sync'd, and all show correct licensing information, however, every so often the SCFM send us an alert saying that all 20~ of our XG units will expire…

Hi there, We have 20 or so XG units in our Central Firewall Manager. All are showing as Online and sync'd, but when I go to System Management > Device Settings > Firmware, it just says "No Records Found." I've tried telling it to Check for Latest…

Hello, my case its very critical and Sophos support couldn't help, my case is I cant Access my cloud account for more than 6 days and the support not helpfull at all even the local support they are acting like its not a critical issue at all, and this…

Hello All I'm a Cyberoam resseler and I changing to Sophos now. But there was a problem in my Sophos Partner Portal. When I go to the Partner Portal ( http://partnerportal.sophos.com/ ), I click on Devices & Licenses and there is no Devices. I need…

Hi, I have just added two firewalls into our SFM and one shows connected while the other one does not. However I am not able to sync changes to either. The central management options in each XG are identical and I have used the us-e1.cfm.sophos…

I'm with difficult do add, myself, my appliances in SCFm. The button to add the Firewalls, like showing in Docs, is not available to me. I have a ticket open in support, but they doesn't find a solution. Here do you have any suggestions? Regards…