Good morning, I'm on a XG135 with SFOS 18.0.3 MR-3 configured in HA. I want to enable Sophos Central services under Central synchronization section, i only choose "Use Sophos Central reporting" and then apply. I get a red banner sayings: "Couldn't…

We have had multiple firewalls sending notifications of Firewalls losing connection to Sophos Central multiple times a day. Anyone else experiencing this issue? Thanks Brian

In my Central account I have 5 firewalls. The two I have upgraded to MR4 will present an all white page when trying to manage the firewalls. They previously connected fine. One of the other firewalls is on V18.0.3-MR3 and works normally. Locally I…

Hi, I'm new with sophos central and currently I make my first steps. At the moment the only thing I want to do is to cofigure some XG Firewalls. I'm wondering that it is not possible to manage IPsec policies in sophos central global for all grouped…

Hallo Zusammen, wir haben eine XG 135 mit SFOS 18.0.0.379 im Einsatz. Wir betreiben damit einen Sophos Connect IPsec-VPN und ich vermute genau der wirft uns ständig Alarme ins Central (Kein weiterer VPN-Tunnel zu Zweigniederlassungen o.Ä.). Ich habe…

Hi All, For a few months now we have been intensely using Sophos central. The thing we noticed however is that the email alerts from Sophos central are quite lacking in data they provide and the usability of said data. I tried to find a way to…

We are using Sophos Central to manage our XG firewall policies. One of our Firewalls isn't receiving any of the policy changes. They are all stuck in Pending transactions. I've tried to restart the XG firewall, but that hasn't helped. What else can we…

Hello i follow this instruction to link xg with cloud support.sophos.com/.../KB-000038584 but in step number 3 not show me the icon of Accept services. the accept services appear under sync and management when I click on it nothing shows me

Hi, I have an AP15 which is registered in SOPHOS Central, but I'd like to manage it from my SOPHOS XG. Anyone knows how I can do it ? Thanks !

Okay, the first issue I've been having lately is the SCFM is extremely slow. So slow in fact, that I can rarely even get the login page to load. The second issue is that when I can get into the management portal, when I look for firmware, it only finds…

Hello everyone I have a problem with sophos heartbeat. My computer is protected by Sophos Endpoint Advanced and Intercept X and is shown in the green of sophos center. My firewall uses Sophos V17. But my computer is showing the risk in Firewall I can…

Hi all, I m experiencing problems with SCFM and few of my firewalls. Devices are not synced with scfm (apart of bottom one). All devices are behind NAT and are "Fetching configuration" Now they come up as "connected" but not synchronized. …

Hi there, We have 15 XG appliances we manage with SCFM, but for some reason, one of them constantly disconnects and reconnects to the SCFM. The client's internet does not drop, but every couple of minutes, we receive a notification from SCFM saying…

Hello, I run into small issue with my XG105W Firewall. It does not show up in my SCFM (Sophos Central Firewall Manager). Primary administrator can see it in SCFM but it is "Unsynchronised". And status is red instead of green. XG is up and running…

Hi there, We have roughly 20 XG units in our Central Firewall Manager. All are showing online, all are sync'd, and all show correct licensing information, however, every so often the SCFM send us an alert saying that all 20~ of our XG units will expire…

Hi there, We have 20 or so XG units in our Central Firewall Manager. All are showing as Online and sync'd, but when I go to System Management > Device Settings > Firmware, it just says "No Records Found." I've tried telling it to Check for Latest…

I'm with difficult do add, myself, my appliances in SCFm. The button to add the Firewalls, like showing in Docs, is not available to me. I have a ticket open in support, but they doesn't find a solution. Here do you have any suggestions? Regards…