Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Sophos XG Firewall - GEO Blocking is equal to Webfiltering?!

    Hello Sophos-Community, I own a Sophos XGS 126 [ SFOS 18.5.2 MR-2-Build380 ] and am happy with it. After tinkering with a few settings, I found something odd and wanted to ask if this is intended? (SSL Inspection = ON - DPI Engine Active - Added Rule…
  • When I try to download Unreal Engine 5 through Epic Games it gets frozen at 21%

    Whenever I try to download Unreal Engine 5 through the Epic Games launcher it gets stuck at 21% saying there is a network error. I am currently on Epic Games support but I'm 90% sure this is something with our firewall. Any help would be greatly appreciated…
  • How to disable the Capture Code on USER Portal and add the Company Logo?

    Hello, how can i disable the Capture Code on the User Portal Site and add our Company Logo? Regards, Jan
  • Policy Quota not working with DPI

    Hello! I set a web category (Games) to be accessible only for 1 hour per day. I run a policy test and I get the correct result: If I go to the firewall rule that has this policy and check the option "Use web proxy instead of DPI engine", all seem…
  • Security Features > Web Filtering - Best practice for BYOD Devices

    Hi. I am looking for some advise around the best practise for Web Filtering for a BYOD network. We have a seperate network setup on our XG for residents who connect their own devices which are mainly mobile devices. We have a firewall rule crated…
  • Sophos XG default web exceptions

    Hi Community, Sophos XG adds a few default web filter exceptions with all of them enabled except legacy, see screenshot below When you add an appliance to a central group every exception will be cloned with a name suffix "Original" which could be…
  • Roblox not working if "Use web proxy instead of DPI engine" is active

    Hello to all.. Seems like roblox got me into a rabbit hole Since I don't want to confuse you with a lot of stuff, long story short: Roblox is not working if "Use web proxy instead of DPI engine" is active.. The roblox website is being accesed without…
  • Whatsapp

    Hi, I can't use whatsapp web in my organization. After recognize with qr code, it show "messages completing " without show the correct window (message list). I inserted all exception in url policy, without success.
  • Sophos XG Firewall Web Filter

    Hi. We have a number of new Sophos XG Firewalls and we are experiencing issues with the Web Filtering aspect as in, it just will not work. Here is an example of a setup at one of our sites. At this site the below has been configured to allow a residents…
  • Web filtering not picking up user

    Authentication logs show the user is authenticated correctly However when browsing, the web filter doesn't pick up the user, so therefore doesn't apply the right policies Any ideas where to look?
  • How to block tiktok app

    Hey Guys, Is there anyway to block TIk tok ? I see there is no Sophos App for this .
  • Customise "Use x minutes of my quota time now"

    Hello guys I successfully implemented a time quota in a specific category for my kids. If I go to Web --> User notifications, I see that I can customize the messages for the block pages. I did it , but I see no way to customize "Use x minutes of…
  • Block sites

    I have 2 offices at different locations at both offices there are sophos. Now i want to block some sites at both offices but it only works on head office. Please help me
  • Apple updates

    Hello, I have some users on my LAN trying to update their MacBooks pro (everyone with the HTTPS decrypt enabled), but they are having troubles. Can someone tell which https decryption exception should I add, so they can update their MacBooks? And…
  • policy override

    I have blocked facebook using web category (social networking). i enable override and created the user and group to override the website....outcome, when i insert the code from my user portal the site is not opening....shows its procesing then blocked…
  • Safe Search Ver - SFOS 18.5.2 MR-2-Build380

    Hi, I just Recently Update my SOPHOS XG 430 Firmware Version From Ver 17.5 to version 18.5.2 MR-2-Build380 and i found that Safe Serch are not Working can one idea About this this is a BUG Note : in Version 17.5 it is Working OK without any Problem…
  • Web filter exceptions for www.ebay.com

    Hi community, I'm not an expert, therefore, please bear with me. :) I'm using SFOS 18.5.2 MR-2-Build380 I hope this is the latest firmware. "www.ebay.com" was falling under the " Auctions & Classified Ads " category in the web filter option in Sophos…
  • Youtube block for a specific time period

    Hi, I want to enable Youtube for a specific time period and needs to block for rest of the time. I have created a rule with time specific but it doesnt work. Can u help me out on this.
  • Block VPN Exntesion/Add-on On Chrome, Opera browser

    Hi guys, I've Sophos XG Home that block all Entertainment Web Browser. Problem is users use VPN add-on on Browser such as Hoxx VPN, Touch VPN, Ultrasurf,... so user still can access to Entertaintment site like "Youtube.com". I add application rule…
  • Run Sophos Connect Client user independently / Lost connection list

    Hi everyone, in addition to this old question I would like to ask if it is possible to have the Sophos Connect Client run with no user logged in and keep an IPsec connection active. I understand there is a service scvpn.exe which has to run in order…
  • Adobe Creative Cloud updates failing with error 113 on XGS 87

    After I migrated from an XG85 to XGS87, I can no longer download Adobe Creative Cloud updates. I get error 113 which is a vague error that indicates the problem is on my end. My XGS87 is set up primarily with the defaults. I'm using XGS87 (SFOS 18.5.2…
  • "Securly" security provided by school conflicting with web proxy.

    I have an interesting problem, which I have solved but don't understand what is going on! I run Sophos XG Home SFOS 18.0.6 MR-6-Build655. My daughter has a laptop from school which runs an azure based cloud office setup, with a firewall/security app called…
  • Office 365 Exceptions

    Currently we have to create exceptions for Office 365 in the web filter by following the guide here: Sophos Firewall: Configure web exceptions for Office 365 It would be nice if the exceptions could auto-update the list of IP's and URLS from http:/…
  • GoogleDuo

    Unable to get Google's Duo chat app to function externally. I have all ports and services open to test it, and while it will connect, there is no audio or video. Ideas?
  • web policy override block page not displaying

    Client requirement: -blocking all unprofitable websites and app -web policy override configuration for specific users eg lectures and administration department Problem: -after blocking the websites requested and tested this page comes up …