First off, I'm finding the documentation woefully inadequate for administrators attempting to install/configure this client in an automated/scripted fashion. The reason for me making this post is to inquire how everyone might be handling installing…

Issue 1x Laptop will not complete connection to sslvpn. After filling in the user credentials for the Sophos Connect and hitting connect, the connection never complete. Firewall logs say user is connected. About one out of every 30 connections it will…

Hello Community, I have this one issue, we have Sophos Connect VPN rolled out to our users for remote working. When we rolled it out the version was 2.1.0 and current version is 2.2. At times our users face isues with version 2.1 We uninstall and…

Dear All, With new client Sophos Connect, VPN got disconnected while user is working. With old client it's working perfectly fine. Now with all users i have to install old client and copy the their config file to old client. is their any solution…

Hi there, I'd like to talk about an old problem again - the "unidentified network"-problem when using OpenVPN-Tap-Adapters. Currently I am trying to use sophos connect again and run into the same issue with the network not identifying after connection…

Hey all, Im curious, whether I misunderstand the concept of Live and Remote Users. I got an appliance with both SSL and IP Sec Client VPN. Only users of the SSL VPN are shown as "remote users". At least my head thought, that IP Sec…

Hello Sophos Community, We purchased the Sophos XG series to replace our use of Cisco ASA firewalls. We've been generally satisfied with the change. However, the last remanant to repplace the ASA completely is User VPN access. The Cisco AnyConnect…

Hello, we use Microsoft Always On for all Mobile and Home Office Users. These clients connect to their home routers and connect to a public IP of our XGS2100. The Firewall uses a symetric Fibre connection (100MBit) from German Telekom. XGS has forwarding…

Any new developments regarding Sophos Connect VPN client compatibility with ARM cpu? Example platform the 2.2 installer fails on: related posts: https://community.sophos.com/sophos-xg-firewall/f/discussions/133645/sophos-connect-openvpn-support…

Hi I've configured AzureAD authentication, with MFA, through a RADIUS server and Windows Server NPS role (mostly thanks to this article: Sophos XG: Using Azure MFA for SSL VPN and User portal - Recommended Reads - Sophos Firewall - Sophos Community…

Hello, In your Sophos connect CLI guide ( https://support.sophos.com/support/s/article/KB-000038531?language=en_US), there's mention of the --data command to add a connection directly with the data instead of the file path. Is this not supported anymore…

Hello everyone, I'm using Sophos XGS2300 with the latest firmware build SFOS 19.0.0 GA-Build317 and I ran into a problem with the Sophos Connect Provisioning file. I'm going for a IPsec remote access VPN and I would like to ask for two things. I would…

Hello, One of my user gets the error " Policy mismatch error. Import a new policy for this connection." when connecting to its Sophos Connect Client VPN When user was in the country, access was OK. User is now abroad and receives this error. …

Is it possible to sort the CONNECTION LIST inside the Sophos Connect client? In the old SSL VPN Client the connections were listed alphabetically, now, on the SOPHOS CONNECT client they are shown in the inseriting order, so, in order to find a specific…

Hi, We have a XG2300 with a 500/500 WAN. At home I have a run-of-the-mill 70/70 FiOS (or thereabouts) I connect to a file sharing site hosted at my office and I get, on average, 60-70mbs when downloading s file via our public IP address. I jump…

Hi, Using XGS 6500 with Sophos connect client (2.1/2.2). If someone mistypes their password just once whilst logging in to the VPN it locks the AD account. AD logs suggest 4 failed attempts by the firewall to authenticate against 2 domain controllers…

Have a strange issue where anyone connected via the SSL VPN (Sophos Connect) will disconnect right at 8 hours. I've already checked the settings under Authentication > Services and they are set past 8 hours. Under Maximum Session time-out it is at "Unlimited…

Hi, Hope you are well. I have about 7 users that are using Sophos connect and only one of the loses internet connectivity immediately after connecting to the VPN. Please assist.

Hello Sophos community, we are encountering the "issue" that when clicking on the "help" or "open vpn-protocol" button in Sophos Connect (regardless if 2.1.20 or 2.2.75) the result is displayed in the deprecated Internet Explorer. Same issue on fully…

Some users unable to authenticate to Sophos Client. I get the user authentication failed. Please see the log below. I would appreciate if anyone can help.

Hello all, we are using XG Firewall version 18.5 together with Sophos Connect. We work with terminal servers, the employees connect to the Sophos Connect and then access our RD servers via RDP. Our environment is divided into several farms and servers…

Hi, Is there a way to set the MTU for the IPSec Remote Access VPN on an XGS2300 v19? I'd like to se if tweaking it improves performance for my remote users. Thanks, Jeff

I suggest you implement a tooltip for the connect client when running in the taskbar / tray area. Just name it "Sophos Connect Client" or even better "Sophos Connect VPN Client" Some of the more basic skilled users really have problems identifiying…

Hi, I got a Remote Access IPSEC working on an XGS2300 (v19). It worked but was unusably slow. Sophos support suggested I disable "Use as default gateway" and explicitely add resources VPN clients could see. I want them to see the entire LAN, and the…

There's the open VPN service error when i try connecting the windows 10 pro os to Sophos connect. Tried uninstalling and installing the sophos connect again and again but with no luck. Can someone give me the solution for this .