Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • force smtp over specific wan link

    Hi, we have a XG135 with two WAN links. I would like to create a rule to direct all smtp traffic from our internal mail server to the outside via one of these links. All smtp traffic should be routed via that port. SO far I did not manage to solve…
  • outbound Email qurantined for one of three domains

    hi, i have XG430 XG430 (SFOS 17.5.14 MR-14-1), it is MTA mode. i am scanning three domains from it. email server is placed in DMZ. today all of sudden one domain users trying to send email to anyone outside domain then email is quratined. when i relase…
  • EMail Server is getting wrong ip while sending email.

    hi, i have XG210 (SFOS 17.5.12 MR-12.HF062020.1) C23076VG32R9J98, i have three ISPs on port2, port3 and port 8. i have email server in DMZ of firewall. there is business rule to scan smtp and smtps traffic, rule id is 83 and it is on the top. in advanced…
  • E-Mail Protection: File protection MIME-Type Filter not working accordingly

    Hello everyone, I have a strange problem on a customer's XG210 (SFOS 18.0.5 MR-5-Build586). We have been granulating the Filetype-Filter in the E-Mail Protections Mailpolicy. We recently added the MIME-Types for Macro-Enabled officefiles to the Filter…
  • email in qurantine due to outbound spam

    hi, i have sophos XG v17.5 in MTA mode. one of user is sending email to outside but emails is qurantined and reason shows outbound spam. how can i get the reason that why it is qurantined? and if needed how can i whitelist that user from that outbound…
  • Export email log

    I have been trying to export email log to a host. We set up Sophos XG's mail relay to scan and monitor the mail activities between two mail servers. But in log setting there is no option for email. All I need from the log is the sender, receiver and the…
  • Error Mail Spool

    Hi, I'm having problems with sending XG backups and alerts via email. Registration and settings were made for sending alerts and backups, backups are performed daily at 00Hrs. We noticed that the emails generated from XG are going to the Mail spool…
  • Can't send out or receive email

    Hello I have SOPHOS XG430 (C4207AFGTD3Y87F) with fimware SFOS 18.0.5 MR-5-Build586 and lisenced like below I have a problem about email protection , my email from zimbra server cannot send out, and cannot receive message this email log on web show…
  • Email Protection

    Hello World, I have been tasked to configure email protection on the Sophos platform along with SPX. Does anyone have a document and/or a link to a how to that walks you through configuring both email protection and SPX?
  • Email QUEUED

    All Notifications from XG Firewall (18.0.5) and Email Tests are being QUEUED. I'm attempting to set up sending using an External email server. Message: Email has been accepted by Device and queued for scanning Message ID: 18035 Any help would be…
  • email server is taking wrong IP while sending email

    Hi, i have XG210 V18 MR5, it is configured as MTA mode. earlier i single ISP say ISPA, i did not face any issue with outgoing email.MX record entries were against ISPA couple of days ago i added anohter ISP, say ISPB, terminated it on firewall. it start…
  • Email Quarantine after bypassing all checks

    hi, i have configured XG210 V18 MR5 in MTA mode. i have made some exception rules that if mails from that domain then it shoudl be always forwarded to relevant user mailbox. this email is from from bank sc.com. in emails there is attachment which is password…
  • V18 MR4 to MR5 upgrade and Scan outgoing email issue

    HI, i have two queries: Query#1:i have 2xXG450 configured in Active-passive HA, it is configured with AD for user authentication. when i was upgrading fromV17 to v18MR4 then i faced issue that authentication stop working. HA status was also disturbed…
  • Block email senders by object or content

    Hi Community, In this past few month we are receiving a lot of spam mail from different mail address (@hotmail,@gmail and other domains) So we can't block senders by email address. I searched a lot in my sophos VM version 18.4 MR4 seeking how i could…
  • How to force MTA to send emails with STARTTLS on port 587?

    Hello, I'm in the process of setting up my own mail server and I can receive emails without a problem but egress is blocked on SMTP port 25 by my ISP: Jun 27 02:05:01 localhost postfix/smtp[12768]: connect to alt2.gmail-smtp-in.l.google.com[142.250…
  • problem with email user accourt

    when the user sends an email his email remains in SMTP quarantine
  • Mail Spool Issue

    Hello Everyone i have exchange server 2016 behind sophos xg and the xg is acting as MTA exchange server SMTP port is 25 and iam using smart host relay to send mail over port 587 and everything was working like a charm till the ISP blocked port…
  • Mehrere SmartHosts für SPX

    Hallo liebe Sophos Gemeinde, Folgendes Szenario: In einem Haus sitzen zwei Unternehmen die teilweise auch intern miteinander Arbeiten, aber auf dem Blatt Papier völlig von einander getrennt. Beide sind Kunde bei uns. Als Firewall hat der Kunde1 eine Sophos…
  • Can not add IP Host to mail exception

    I am trying to add an exception to my Mail protection rules. Somehow i am not able to select existing IP Hosts. When i add one on the fly i can use that but i cannot alter that rule anymore as the used IP Host is not recognized. Is this a known bug…
  • Sophos XG in MTA Mode with multiple WAN Gateways

    Hello, I would like the XG to send the emails it receives from the email server as outgoing emails over the second WAN interface. I proceeded according to the following article: community.sophos.com/.../sophos-xg-how-to-setup-mta-mode-when-you-have-multiple…
  • Cant change DKIM verification settings - XG v18.04 in MTA Mode

    I am currently running XG v18.04 (MR4), with MTA mode protecting my mail server. I turned on DKIM Verification some time back, and it appears to be working. I tried this evening to change the settings for DKIM Verification related to Qarantine vs…
  • Malware Protect (MTA Mode ) unscannable

    http://sxg.secusolut.de/sxg/2021-05-23%2021_22_08-Window.png Since the update to 18.0.5 MR-5-Build586, all incomming emails are blocked by the virus scanner, because they are unscannable. Everything seems to be fine since i have disable Malware Protection…
  • Tobit 12 und Sophos XG

    Hallo zusammen ich habe einmal eine allgemeine Frage. Hat jemand eine XG zusammen mit Tobit im Betrieb. Und falls ja, die XG im MTA-Modus oder im Legacy-Modus. Funktioniert das Zusammenspielt Tobit-XG vernüftig (SPAM-Filter usw) ? Grüße Jür…
  • Inbound SMTP Not Working

    We've recently implemented the Sophos XG Firewall and everything is fine except for inbound emails. This is passed via an Alias IP --> Sophos Firewall --> Spam Appliance over port 25 --> MS Exchange Server (Hybrid) --> In/Out bound connectors for…
  • Sophos Xg in Combination with Exchange Online / O365

    Hello everyone, I wanted to ask, if someone has experience with Sophos XG in combination with Exchange Online. We have a customer, which has on prem Exchange and Sophos XG Version 18 in MTA Mode. At the omoment it is a hybrid solution with Exchange…