Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • XG - Interface could not be deleted

    Hello, I converted a XG firewall from appliance to virtual and I want to remove old lag interfaces. I was able to delete lag0 but I am not able to delete lag1. Lag1 interface got no sub-interfaces, only two attached ports: Error message is…
  • Hardware Prerequisites for Sophos XG Firewall

    This is a simple question, but I couldn't find an answer. To run Sophos XG Firewall, the hardware requires 2 NICs. My hardware has 1 NIC, so can I simply insert an external network adapter (USB) as a second NIC? Logically speaking this should work, but…
  • AWS HA (Active-Passive) deployment NAT

    I have deployed an Active-Passive XG Firewall setup in AWS following the proper guide and have full routing and sorted out the health check on the load balancer for incoming services. One issue I am having is the incoming traffic is being NAT'd to the…
  • Static Route Bypasses Firewall Rules? Azure configuration

    I've done a fair bit of searching and reading on this forum and cannot find answers to the behavior I'm seeing. Here's the overview followed by my questions. I have an XG Firewall deployed in Azure. Setup is pretty much spot on the documentation for…
  • Black Screen with SW-18.5.2_MR-2-380.iso after Selecting "INSTALL" and Pressing Enter at Boot UP of USB Flash Drive

    Black Screen with SW-18.5.2_MR-2-380.iso after Selecting "INSTALL" and Pressing Enter at Boot UP of USB Flash Drive I am using Brand New Firewall Hardware that Uses UEFI as the Boot Option www.aliexpress.com/.../1005003763063601.html I used…
  • auto disconnect internet

    hi ' please say auto disconnect internet every time then i some reboot firewall then connect internet .. please give solution
  • FULL DOWNLOAD SPEED BUT SLOW DOWNLOAD SPEED

    Actual speed of my UTM but once i am connected to my network all of the PC have this speed This is my FW RULE ALL IPS was turned off i tried different method but still cant have a bigger download speed
  • XG and AZURE - no access to the User Portal website

    Hi Folks, i am testing the XG Template in Azure at the moment with a 30 days registered Trial ... and i can`t reach the User Portal:4443 - only the Admin Portal:4444. I tried it with the External IP and the FQDN - both the same. In the network security…
  • Auto power on after power failure doesn't work XG125

    Hey All, any help or guidance would be great. XG125 Hardware unit If the power is in DC IN 1 and the power is lost , the device doesn't automatically power back on when power returns. It needs to be plugged out and plugged back into DC in 1 and…
  • CRASH: Sophos XG210 - Wireless firmware update

    Hi guys, So our xg210 randomly crashed, weirdly enough the system logs shows the firewall booted in 8 seconds, which is obviously not normal. Checking the logs, about 38 seconds before the firewall went down, it updated the Wireless Protection patterns…
  • Reverse LAN and WAN using CLI or Advanced Shell

    Is there a set of CLI or Advanced Shell commands I can use to reverse the default LAN and WAN interfaces following first install? In my case Port1 is WAN and Port2 is LAN but the default is Port1 LAN and Port2 WAN. I have installed Sophos Firewall…
  • Sophos XG 115: Expected throughput?

    I just installed an XG 115 Rev 2 at a site and am starting configuration. After a factory reset and minimal setup, it is consistently getting 310 Mbps down and 45 Mbps up on on their cable modem https://omegle.onl/ https://vshare.onl/ . The previous Ubiquiti…
  • Issues with Sophos XG106

    Has anyone experienced issues with their XG106 firewalls? We've had a number of them that start to freeze (no access to GUI) and the only way to get our clients up and running is to manually reboot them. Also, we've had a couple that after attempting…
  • Internet Speed with a XG330 (SFOS 18.5.2 MR-2-Build380

    We have at the moment a 100Mbit connection. Our ISP just offered us an upgrade to 300Mbit or 1000Mbit . I just want to make sure that the firewall won't be a bottleneck.
  • XGS Firewalls

    Just wondered if anyone had deployed an XGS unit yet, we're looking at a HA-pair of XGS2300's https://1921681254.mx/ https://100001.onl/ . Not sure if it's too early, or whether it's just the same XG platform we like a lot but with different hardware…
  • Unexpected reboots XG125

    Besides unexpected reboots we had several crashes, disconnected WAN-Lines (we have 3) with our XG125. Sophos is not able to fix anything!!! They let time lapse away and close the ticket. But nothing was fixed. Before closing the ticket they phone me and…
  • Sophos PAYG Azure

    Unable to Deploy Sophos XG using PAYG.
  • High reponse time on WAN ports

    Hello! For the last few weeks, I am "searching for the truth", about what is actually happening with my client XG86. The thing is, that we have very big losses in packets (over 20% when it works, when more losses occur my client is cut out from the…
  • Finding the root cause of crashes / sudden reboots

    Hello, we reinstalled our Sophos XG 550 Cluster recently an a temporary hardware, reimaged our old hardware that has gone through x updates. We transferred the configuration through the import/export function. The cluster ran the latest SFOS 18.5.2…
  • How do I properly hard reboot Sophos XGS 116?

    Hello, I have an XGS 116 appliance with no SSH access ans no COM access. I need to reboot it, but I don't if I should just unplug the power cord and then plug in again or if to press the power button for an specific amount of time. I couldn't find…
  • XG230 Freezing

    I have a XG230 in my network and for the last 2 weeks its been freezing. In freeze mode you can access the device from GUI or SSH,You cant even ping the firewall All i have to do is hard restart the device to use it I have logged in a ticket with…
  • XGS 2100 | Fibre port not coming up after a reboot

    The F1 fibre port on on my XGS 2100 doesn't come up after a reboot. I have 2 XGS 2100 units in active/passive HA mode, and if I reboot both, after they come back up, neither of the Fibre ports come back uu. Disconnecting the fibre patch from the…
  • Unable to access Sophos XGS with serial connection with console cable

    Hi, Since, for some reason, I'm not being able to access my Sophos XGS appliance trough a webadmin or ssh conection, I'm trying to access the device with a serial connection with a console cable. I've followed this procediture: https://support…
  • Web admin console stuck in "Firewall is starting. Please stand by while the system finishes loading"

    Hi, We have a Sophos XGS appliance. After a reboot it has been stuck showing this message with a blue background on the browser everytime I try to access to the web admin console: "Firewall is starting. Please stand by while the system finishes loading…
  • Sophos XG Firewall - Internet Outage

    Hi, Recently in my company we have had problems where the internet has stopped working and as a request we have had to reboot the firewall (Sophos XG V18) in order to resolve the issue. It happened last month and it happened again last week. I have…