Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Open VPN service not available error

    There's the open VPN service error when i try connecting the windows 10 pro os to Sophos connect. Tried uninstalling and installing the sophos connect again and again but with no luck. Can someone give me the solution for this .
  • Sophos Connect client looses profile when changing network

    We are experiencing a very strange effect with the Sophos Connect client. We are using SSL VPN connections for the users. The users load the profile from the user portal and import it into the client. The connection works properly. But when the…
  • VPN user in firewall polcies

    how can i apply policies based on the VPN users. Remote VPN users login to Sophos connect client. Based on the user logged in access has to be given. If user1 logs in to sophos connect, he'll be given access to server 1 only. If user2 logs in to sophos…
  • Sophos Connect MacOS Deployment

    Hi, Had anyone found a way to deploy Sophos Connect to dozens of Mac clients? It seems to try to add the menubar icon app to startup items rather than launchservices (daemons?) and is getting stuck. We have about 60 standard users (no admin access)…
  • [Remote access IPsec] Can't establish a connection-IKE port not opened (3 IPsec tunnels already operative)

    Hi everybody, We're facing this weird issue on a Sophos XGS 3300 (SFOS 19.0.0 GA-Build317) when we try to connect from remote site via Sophos Connect, I tried to unlock by hand the ports, remake the policy but nothing happens, even called to the ISP…
  • Import Sophos Connect VPN profile file for all users

    Hi Sorry if I have the wrong forum, I didn't see one for VPN. I'm currently deploying Sophos Connect 2.2.75 via Intune and noticed if you put the .pro file in the import folder it will import the settings for the user that installs it only then remove…
  • Sophos Connect Client and different Destinations

    Hi all, I have an Windows 11 Client. Sophos connect to different Destinations/customers. VPN connection is fine to different connections but DNS Server are always used from initial installation. So I connect to customer 2 and get DNS from customer…
  • Sophos Connect on Windows Server

    Hello, I tried to install Sophos connect to a windows server 2016 to run server as a client. I installed it, I Imported the config file but when I Try to connect it says OpenVPN service is not available. I looked for the services but everything is running…
  • VPN configuration under a Dual-WAN infrastructure ?

    Hello everyone, I am using the Sophos XG (Home) v18.5 firewall router with 2 WAN lines running load balance. Now that I look forward to setting up a VPN profile for remote administration, I want this VPN connectivity to be accessible even if my WAN…
  • How to persist imported Sophos Connect VPN connections in User Profile?

    I'am evaluating the possibilities of Sophos Connect Client in a non-persistant VDI environment. Can someone tell me where the imported connections are stored in the users profile? Importing a connection on the command-line (C:\Program Files (x86)…
  • User cant connect with Sophos VPN Client

    Hi I have one user out of 25 that connect thru Sophos VPN client. This is how it looks on the vpn client log events. Dok1.docx In the firewall logs look like this: Dok2.docx A bit contradiction right... For other users it works ok. …
  • Sophos Connect - OpenVPN service not available - Windows 10 LTSB (IoT)

    Hello Are there knwon issues with Sophos Connect on Windows 10 Enterprise 2016 LTSB 1607? I get the message "OpenVPN service not available". In addition in the systray the icon does not launch automatically. This only appears after double clicking on…
  • Sophos Connect V2 - Losing Configuration

    Hi, Has anyone recently had the Sophos Connect V2 (2.1.2) client losing\resetting its configuration? One of our customers has had a number of their users experience this. I have seen the issue when switching users' resets the Sophos Connect configuration…
  • Sophos XGS v19: Strange behaviour over IPSec VPN (Sophos Connect)

    Hey folks, I am currently implementing a new Sophos XGS at a customers site and have some strange effects while using the IPSec VPN through Sophos Connect (have not tested any other). When brwosing the web, some sites are not accessible (no loading…
  • Wish List for Sophos Connect Client? Always set focus in "token or OTP" input field

    Hi, is there a wish list for Sophos Connect Client? I have one wish: Automatically set focus in "Token or one-time password" field, after it becomes visible. This would allow the user to enter the OTP directly without maneuvering the mouse into this…
  • 2FA-Token (OTP) for IPSec-RemoteAccess without SophosConnect Client

    Hello, we have the following problem. We need to ensure remote access for an external support company. For those 24/7 remote access we need mandatory any type of two factor authentication in IPSec. For internal home-office remoteaccess clients…
  • User authentication failed of Sophos Connect

    Hi there, When our user tried to connert SSL VPN by Sophos Connect, it popped up error message as below. May I know what root cause it? By the way, I have integrated Microsoft Active Directory and all the users has the same role, but it seems that the…
  • Sophos Connect 2.0 IPSec VPN Slowness with XG Firewall

    I'm trying to figure out a issue we've had for a while using Sophos Connect IPSec connections. In general small file transfers (say 5Mb or less) from a client to a file server happen very quickly, within seconds as expected. But larger file transfers…
  • INVALID TRAFFIC since update SFOS 19.0.0 GA-Build317 in IPSEC VPN Remote Access

    Dear all, We have a problem contacting a subnet since the version 19.0 GA. When we are connected to the IPSEC VPN since the upgrade, we get INVALID TRAFFIC randomly, and not on all networks. The problem only appears on networks that are connected…
  • IKEv2 for Remote Access

    Hello, we migrated last week to Sophos XGS3100. Now i am on the last steps - configure remote access for our users. I am very surprised that unfortunately no IKEv2 profile can be stored in Sophos Remote Access Feature. I search the topic in these…
  • Sophos Connect IPSec Client Wont Install if User had SSL VPN Client

    Hello. I am running into an issue where I uninstall the SSL VPN Client and try to install the IPSec Sophos Connect client and it fails/reverts back. The application has admin permissions, folder permissions, and is 'Unblocked' via properties. Windows…
  • Remote VPN Users Unable to Download/upload files after upgrade to 19.0

    It may be a coincidence, but just after upgrading to 19.0 our Remote VPN users are unable to download or upload to server files over 1MB. It is throttled or something and times out. And the remote user has to disconnect the VPN and reconnect. Users are…
  • Sophos Connect - slow and freezing connections for SMB and RDP

    I'm using Sophos XG 4500 v19 and we have noticed that connections to SMB servers when using Sophos connect remote access with default IPSEC profile are slow and unresponsive. DoS protection is off and we are not using traffic shaping. Any Ideas…
  • Sophos Connect Not Creating Config Folder

    When I install Sophos Connect I dont ever see a config folder in the C:\Program Files (x86)\Sophos\Connect directory. When I try to install a configuration file it wants to install it to the C:\Program Files (x86)\Sophos\Connect directory and its never…
  • Feedback to Sophos Connect client

    Some feedback from my technicians testing the Sophos Connect client. We are using it to connect to our office as well to multiple customer sites, so using it multiple times a day. "password with spaces" issue still unfixed (9 months old) Constant…