Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • SSL VPN clients disconnecting right at 8 hours.

    Have a strange issue where anyone connected via the SSL VPN (Sophos Connect) will disconnect right at 8 hours. I've already checked the settings under Authentication > Services and they are set past 8 hours. Under Maximum Session time-out it is at "Unlimited…
  • I lose internet connection when using Sophos Connect

    Hi, Hope you are well. I have about 7 users that are using Sophos connect and only one of the loses internet connectivity immediately after connecting to the VPN. Please assist.
  • Sophos Connect - Internet Explorer

    Hello Sophos community, we are encountering the "issue" that when clicking on the "help" or "open vpn-protocol" button in Sophos Connect (regardless if 2.1.20 or 2.2.75) the result is displayed in the deprecated Internet Explorer. Same issue on fully…
  • Some users unable to authenticate to Sophos Client.

    Some users unable to authenticate to Sophos Client. I get the user authentication failed. Please see the log below. I would appreciate if anyone can help.
  • RDP connection loss with Sophos Connect

    Hello all, we are using XG Firewall version 18.5 together with Sophos Connect. We work with terminal servers, the employees connect to the Sophos Connect and then access our RD servers via RDP. Our environment is divided into several farms and servers…
  • MTU for IPSec (Remote Access)

    Hi, Is there a way to set the MTU for the IPSec Remote Access VPN on an XGS2300 v19? I'd like to se if tweaking it improves performance for my remote users. Thanks, Jeff
  • Sophos Connect Client has no tray icon tooltip

    I suggest you implement a tooltip for the connect client when running in the taskbar / tray area. Just name it "Sophos Connect Client" or even better "Sophos Connect VPN Client" Some of the more basic skilled users really have problems identifiying…
  • DNS Not Working through IPSEC Remote Access

    Hi, I got a Remote Access IPSEC working on an XGS2300 (v19). It worked but was unusably slow. Sophos support suggested I disable "Use as default gateway" and explicitely add resources VPN clients could see. I want them to see the entire LAN, and the…
  • Open VPN service not available error

    There's the open VPN service error when i try connecting the windows 10 pro os to Sophos connect. Tried uninstalling and installing the sophos connect again and again but with no luck. Can someone give me the solution for this .
  • Sophos Connect client looses profile when changing network

    We are experiencing a very strange effect with the Sophos Connect client. We are using SSL VPN connections for the users. The users load the profile from the user portal and import it into the client. The connection works properly. But when the…
  • VPN user in firewall polcies

    how can i apply policies based on the VPN users. Remote VPN users login to Sophos connect client. Based on the user logged in access has to be given. If user1 logs in to sophos connect, he'll be given access to server 1 only. If user2 logs in to sophos…
  • Sophos Connect MacOS Deployment

    Hi, Had anyone found a way to deploy Sophos Connect to dozens of Mac clients? It seems to try to add the menubar icon app to startup items rather than launchservices (daemons?) and is getting stuck. We have about 60 standard users (no admin access)…
  • [Remote access IPsec] Can't establish a connection-IKE port not opened (3 IPsec tunnels already operative)

    Hi everybody, We're facing this weird issue on a Sophos XGS 3300 (SFOS 19.0.0 GA-Build317) when we try to connect from remote site via Sophos Connect, I tried to unlock by hand the ports, remake the policy but nothing happens, even called to the ISP…
  • Import Sophos Connect VPN profile file for all users

    Hi Sorry if I have the wrong forum, I didn't see one for VPN. I'm currently deploying Sophos Connect 2.2.75 via Intune and noticed if you put the .pro file in the import folder it will import the settings for the user that installs it only then remove…
  • Sophos Connect Client and different Destinations

    Hi all, I have an Windows 11 Client. Sophos connect to different Destinations/customers. VPN connection is fine to different connections but DNS Server are always used from initial installation. So I connect to customer 2 and get DNS from customer…
  • Sophos Connect on Windows Server

    Hello, I tried to install Sophos connect to a windows server 2016 to run server as a client. I installed it, I Imported the config file but when I Try to connect it says OpenVPN service is not available. I looked for the services but everything is running…
  • VPN configuration under a Dual-WAN infrastructure ?

    Hello everyone, I am using the Sophos XG (Home) v18.5 firewall router with 2 WAN lines running load balance. Now that I look forward to setting up a VPN profile for remote administration, I want this VPN connectivity to be accessible even if my WAN…
  • How to persist imported Sophos Connect VPN connections in User Profile?

    I'am evaluating the possibilities of Sophos Connect Client in a non-persistant VDI environment. Can someone tell me where the imported connections are stored in the users profile? Importing a connection on the command-line (C:\Program Files (x86)…
  • User cant connect with Sophos VPN Client

    Hi I have one user out of 25 that connect thru Sophos VPN client. This is how it looks on the vpn client log events. Dok1.docx In the firewall logs look like this: Dok2.docx A bit contradiction right... For other users it works ok. …
  • Sophos Connect - OpenVPN service not available - Windows 10 LTSB (IoT)

    Hello Are there knwon issues with Sophos Connect on Windows 10 Enterprise 2016 LTSB 1607? I get the message "OpenVPN service not available". In addition in the systray the icon does not launch automatically. This only appears after double clicking on…
  • Sophos Connect V2 - Losing Configuration

    Hi, Has anyone recently had the Sophos Connect V2 (2.1.2) client losing\resetting its configuration? One of our customers has had a number of their users experience this. I have seen the issue when switching users' resets the Sophos Connect configuration…
  • Sophos XGS v19: Strange behaviour over IPSec VPN (Sophos Connect)

    Hey folks, I am currently implementing a new Sophos XGS at a customers site and have some strange effects while using the IPSec VPN through Sophos Connect (have not tested any other). When brwosing the web, some sites are not accessible (no loading…
  • Wish List for Sophos Connect Client? Always set focus in "token or OTP" input field

    Hi, is there a wish list for Sophos Connect Client? I have one wish: Automatically set focus in "Token or one-time password" field, after it becomes visible. This would allow the user to enter the OTP directly without maneuvering the mouse into this…
  • 2FA-Token (OTP) for IPSec-RemoteAccess without SophosConnect Client

    Hello, we have the following problem. We need to ensure remote access for an external support company. For those 24/7 remote access we need mandatory any type of two factor authentication in IPSec. For internal home-office remoteaccess clients…
  • User authentication failed of Sophos Connect

    Hi there, When our user tried to connert SSL VPN by Sophos Connect, it popped up error message as below. May I know what root cause it? By the way, I have integrated Microsoft Active Directory and all the users has the same role, but it seems that the…