Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Sophos Email Gateway delivery to XG hiccup this morning?

    This morning around 7:50 our XG started logging: system " Failed to send firewall information from device to CM" and around this time the XG stopped receiving and delivering e-mail from and to Sophos Email Gateway. And log: SYSTEM 2021-11-22 08:48…
  • How to purge mail spool from Sophos xg v18.5

    I need purge all Mail Spool from my Sophos XG Firewall, i have 57 000 emails queued, what can i do ?
  • Does Sophos XG Support AUTH SMTP relay in MTA mode?

    We were on a UTM and authenticated relay worked fine. Migrated to an XG and email flows, but neither myself, nor Sophos support seems to be able to get SMTP Authenticated relay to work. Environment: Sophos XG in MTA mode. - Works fine in all respects…
  • Exchange IMAP

    HI All My exchange server works fine in version 17 and I upgrade to V18 and I couldn't send or receive email from outside my network. what would be the possible problem and how can I solve it
  • Why is port 25 open over VPN?

    We have setup an IPsec VPN connection on an XGS 116 and want it to be as restrictive as possible, only allowing RDP traffic to a single PC. I used a port scanner on the IP address of the PC and it reported that port 25 (SMTP) was open but all others…
  • Mail being rejected after evaluated as sender being blacklisted

    Since yesterday (10-21-2021) i've noticed that a lot of emails, that used to pass, are being rejcted based on the evaluation that the senders ip has been blacklisted. Has anyone else have the same experience? SFOS 18.5.1 MR-1-Build326 Device acts as…
  • Firewall and NAT Policies for Internal Mail Server

    Hi, In our network infra we have 2 ISP configured on 2 interfaces of XG-210. Our Web Server and Mail Server is hosted in LAN Zone and the mail server is natted with WAN 2 IP address. The websites works fine but we are unable to sned or receive any…
  • Options for replacing an XG SFOS 18.5.1 with something that can send email reliably?

    I'm reaching the end of my ability to deal with my XG firewall. Came from a working UTM that expired. The XG just cannot/will not reliably relay email from internal servers to the internet. Messages keep hanging and Sophos tech support keeps deleting…
  • Sophos XG Email Protections - high amount of false positive Blacklist

    we are currently seeing high amounts of false positive blacklist hits, although none of the IPs is actually blacklisted. SFOS 18.0.4 MR-4 here are a few examples, of IPs which not blacklisted but got rejected. 194.56.219.38 194.56.219.33 …
  • Sophos XG und Spamhaus DROP List

    Hallo zusammen, wir haben bei der Präsentation einer OPNsense Firewall gesehen, das hier dynamische IP Blockierlisten von bekannten Schadservern eingebunden werden können und so der Zugriff auf diese IPs verboten ist. Kann die Spamhaus DROP Liste (…
  • SOPHOS XG is sending Junk/Spam email out

    i have XG125 (SFOS 18.5.1 MR-1-Build326), it is configured in MTA mode. email server is placed in LAN. from last four days i am continously seeing in sophos in logs that someone who is not from my domain is as sender and recepient is also random, in mail…
  • XG Email Block TLD

    Is there a way to block a TLD in email protection? For example I used "*@*.ru" in our UTM under Blacklisted Address Patterns, but do not see where to do this in XG. Thanks.
  • Email Attachment Missing in the recipient

    HI, We have activated the email protection in SOPHOS XGS4300. But when other domain send to our domain an email with attachment like xlxs, .doc and others the recipient only received the email but without the attachment. Recipient also received this…
  • email bounced in MTA mode (failing for a long time(and retry time out not reached))

    hi i have XG430 (SFOS 17.5.14 MR-14-1), it is MTA mode, today i start getting bounced email while sending email to few domain R=default_mx_router T=remote_smtp: all host for 'goldencedar-gmt.com' have been failing for a long time(and retry time out…
  • Messages are being rejected

    I do not understand why some messages are dropped, while others are delivered. How can you find out what is the reason? I've already disabled message dropping everywhere :) Even my test messages rejected from gmail or hotmail. But some spam was…
  • Web E-mail policy affecting Outlook

    Hi, I got an XG125 firewall version SFOS 18.5.1 MR-1-Build326. I want to apply a Web policy so users are not able to open web mail sites. I have used the default policy from Sophos Unfortunately, this policy is affecting the use of outlook desktop…
  • I don`t see all message in logs

    Hey, we use Sophos XG to host Exchange and to protect against spam. But it looks like the message is being delivered directly to Exchange. In the event log, I do not see only 2-5% of the messages that came to Exchange. How can I make sure that…
  • How do I setup XG to allow email clients to authenticate with Mail server?

    Hi all, i'll try to keep this short as possible. (i'm also noob to email systems). what i've done. 1. I've setup hMailServer on windows 2019 in DMZ. (opened all smtp/ pop / imap ports including ssl ones on server - tested via putty) 2. I've setup…
  • XG firewall will not send out daily password. I checked email logged and it is getting bounced.

    HI all, As of yesterday 06/09 our daily password email and the weekly report did not get sent through. I gave it a day and same result. Checked the log viewer and noticed it was queued, then check email viewer and it bounced. this is the first time…
  • Relay Email Traffic from Sophos XG to Exchange Online

    Good evening everyone, I am wondering if something like this is possible with the Sophos XG Firewall. We are hoping to have a scenario like the following. MX Record is pointing to IP of Sophos > Sophos XG performs email scanning and protection …
  • XG v18.05: MTA mode and alias IP addresses

    I will start by saying I am coming over from a UTM that I have loved going back to the Astaro days. Best part about the UTM is the help pages always seem to match what the options are in the actual product they are connected too. I haven't found that…
  • Backup MX host blocked

    Hello, We use a Sophos XG 210 with SFOS 18.5.1 MR1 Build 326 For a couple of days now, I have gotten complaints that emails are blocked from hosts we never had issues with. So I dug around the extremely limited logs (it used to be much easier…
  • Sophos XG Email attachments larger than 1mb is blocked

    Hello, So ive got a problem with an Sophos XG. Basically the Sophos blocks all email attachments larger than 1mb, but only if the email is send from an mobile device. Ive testet so far : sending an email with a notebook/computer, no problem. Sending…
  • Help me help a client with an email setting on Sophos XG

    Hi Sophos people, it has been a while since I have worked with Sophos. I am trying to research a problem a client has, that I understand and know how to fix, but I cannot think of the setting name that is specific to Sophos. If I can get that, I can research…
  • E-Mail regular expressions

    Hey dear community, hope we can figure this out? How is it possible to add a regular expression filter for e-mails? On the UTM it was possible to filter for regular expressions and mark them as spam, if a regular expression was found....