Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Firewall stopped work

    Hi , Yesterday my Firewall XGS 107 was working normal, but today at the morning stops working , it has just status led and power led on, when i restart the sophos , the blue led just turn on a few secs, I can listen that at least the fan its working…
  • Point to Site Azure VPN through XG firewall

    I have two sites both protected by a SOPHOS device. From my UK (UTM 9) site I have a point to site Azure VPN working to a file share in my Azure virtual Network. Working great! It is secured with a self-signed certificate chain. I have colleagues working…
  • Firewall no working, showing grub rescue in command line

    Good day XG 135 was working fine, then went off suddenly. When l try to access it via command line it shows grub rescue> grub rescue> What could be the cause of this . We trying to boot a new firmware
  • CPU utilization high with SASI

    Running SFOS 19.5.2 MR-2-Build624 on a ESXi 7.03 server. Things have been running fine for a few months. I upgraded from UTM. Suddenly the CPU utilization went from 5% to 99% at about 21:45 GMT yesterday. I have rebooted several times. It goes down a…
  • unregister device from sophos ig

    I want to deregister suphos sg 330 from my account. I would like the device to be reset without a license. I would like to use them for home use.Resetting and reinstalling the firmware doesn't help.
  • Installation of Sophos XG Home Edition - Boot Problems - UEFI vs Legacy

    I recently purchased a server to use with Sophos XG Home Edition. It's a Supermicro SuperServer 5019S-W4TR. Motherboard is an X11SSW-4TF. I also bought a Lenovo Intel P4511 1TB M.2 NVMe for use as the boot/system drive onto which I was going to install…
  • XGS2100 - Flexiport Module 4x SFP+ - 10GBE Link doesnt go up

    Hey there, we just bought an Flexiport Module with 4x SFP+ Ports to connect our XGS2100 with our Backbone Switch (Cisco Nexus 9000 C93180YC-FX). We use FS SFP-10GSR-85 Modules on the Sophos side, and FS SFP-10/25G-CSR-S Modules on the Cisco side…
  • Physical interface Not working on XG135

    LAN port 1 and the rest of the other 7 ports on xg135 not working. After turning the device on the interface ports only flicks green and yellow lights at first then go off. I have tried the following: 1. Hard reset on the device 2. Factory reset…
  • Firewall Temp

    Hi, Is there any way to check the Sophos XGS firewall temp? Firmware V19.5.MR1 TIA
  • Install Sophos OS in Proxmox

    It is possible to install Sophos Firewall OS in Proxmox with the ISO image, or is just possible with de KVM image?
  • Harddisk Problems with different models

    Hey guys, we have trouble with several models (f.e. XGS 3300 and XGS 4500) and the Harddisks. Mostly when i upgrade the clusters the problem comes in front. When the devices are running we expect the logging/reports is not working, firewalling…
  • gridscale VM boots in failsafe mode

    Hi everyone, I am currently trying to get a Sophos Firewall working as a VM in gridscale. It boots up in failsafe mode however, saying it doesn't have any interfaces. I have assigned interfaces to the VM. How do I add an interface via CLI or configure…
  • Rack Mount Kit for Sophos XGS 126

    Has anyone ran into the Rack mount kit for the XGS 126 holes not lining up. If you screw in the front, the rear 2 do not line up. If you do the opposite, the front hole will not line up. See attached picture as an example I double checked and we do…
  • Sophos XG Home 19.5MR2 VM running on Proxmox 7.4 randomly crashing

    I recently rebuilt my proxmox server running Sophos XG : ASROCK J5040-itx Proxmox 7.4-13 - VM (3 of 4 CPU) : Sophos XG 19.5.2-MR2 Build 624 - Container : (1 CPU) Pihole DNS Over the last couple of weeks I've been getting lots of random XG crashes…
  • ADAPTER TECH ATS036T-W120V - UK

    Is there anyway of getting the UK plug connector for the ADAPTER TECH ATS036T-W120V PSU?
  • Sophos XG - Can I set the NTP poll time?

    I'm running Sophos XG in a VM on my QNAP. When there is a power failure, my QNAP suspends my VMs and shuts down. Upon reboot, it resumes all the VMS and uses virtio-serial to sync time. Since Sophos XG doesn't have support, the time is off, which doesn…
  • Modules & interfaces'

    Hello! I was wondering if Sophos would sell those modules ( interfaces) when someone buys a firewall. 1 - 25 Gbps SFP28 2 - 40 gps qsfp + Only asking because i Could not find it in sophos firewall datasheet. (modules) If someone could help- me.…
  • Azure PAYG Licensing

    If I run the XG Firewall in azure Microsoft Azure Marketplace as PAYG licensing, am I billed for the hourly cost of of the PAYG license if the Sophos VM is in a stopped state? I understand in a stopped state i am billed for the azure vm cost, in a stopped…
  • Sophos XGS3300 FIREWALL

    Hello, I'm founding difficulties determining if the XGS 3300 firewall can support a 2gbps throughput in a HA cluster with 2 equipments. Can someone help me? Also if it has a firewall throughput of at least 37 gbps; a ips throughtput of at least 13 gbps…
  • SG135 Rev3 PSU SKU

    Does anyone have the SG135 Rev3 PSU SKU number for a UK PSU? Looking to potentially purchase one if not too expensive.
  • SFOS 19.5.2 MR-2-Build624 crashing

    Hi all, Since SFOS 19.5.2 MR-2-Build624 we now have 3 customers so far, some with HA setup and others with stand alone, that the firewall suddenly stops and all the network interfaces are off. The LCD panel on the front shows fw status, but none…
  • UPS interface for monitoring power on XGS firewalls

    the UTM had a way to monitor UPS. is this no longer available in XGS?
  • XGS 3300 "Bus error (core dumped)"

    Customer has a XGS 3300 in HA, last week we tried to update to new firmware 19.5.2 (installed is 19.5.1) and that didn't work. After investigation we discovered the Auxiliary unit didn't response to anything than a hard reboot. After the hard reboot…
  • HyperV setup help

    I have setup XG firewall on HyperV all is good, but when I am doing MTR to WAN IP i am getting 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 Also the speedtest result i am getting 50% of ISP speed, please help Thanks
  • aws site to site

    I have site-to-site connection from office to AWS VPC 1 another one from office to AWS VPC 2, using a firewall XG230 in office, what can be done to create a communication between AWS VPC1 and 2.