Hello, in the last few days we have repeatedly had the problem that the MTA has sent the SMTP-Packets to our internal Exchange-Server without an IP-Address (0.0.0.0). We use version 19 (SFV4C6 / 19.0.0-B317) as VM in Hyper-V. We can only solve the…

Mail log and Spool Log pages are not refreshed . they show old status.

Emails generated by firewall and also ones released from quarantine are just being queued and not being delivered . Please help am on SFOS 18.5.2 MR-2-Build380

So Mimecast has a US outage about an hour ago that has since been resolved. I have 12 outbound emails stuck in the spool with status failed. When selected and the retry button is clicked nothing appears to happen. The logs show no further activity on…

Hi I just updated the firmware for my XG-115 firewall. Then the device got rebooted. Thereafter i am getting POPIMAPDaemon Dead error under Services area How do i get it fixed?

Hello @all, I can't save the settings under Email / General settings / SMTP Settings. No changes can be made, Mode is MTA and SFOS 18.5.3 MR-3-Build408 is installed. How can I solve that? Many thanks TBC

So I have a user getting emails from a questionable source at noreply@example.com . However, all other users receive acceptable emails from that same sender. Any way to stop my one recipient from receiving emails from that address, w/o blocking emails…

HI Today I had a problem that almost all incoming emails were being listed as rm blacklist by Sophos XG450 (SFOS 18.0.5 MR-5-Build586) in MTA mode, analyzing some were clearly wrong, like Gmail senders. Analyzing, I removed the use of the RBL "Standard…

Hi, is there any best practice for bypassing the MTA for single internal host? I want a Exchange OnPremise Send Connector to send without a smarthost and use TLS / Domainbased Validation?

Today i had to reboot my FW SFOS 18.5 MR3 After the reboot the anti-spam service did not automatically restart, manual starting the service is not possibe.

After the 18.5.3 MR-3 update control center shows that SMTPD is dead. Via advanced console 5 - 3 I restarted the smtpd service service smtpd:restart -d -s nosync. service antispam:restart -d -s nosync. This did not solve it. I tried stopping…

Hi all I see a lot of relaying attempts from specific country every day, i am tired of adding the new IP everyday to the firewall rule since they use a new IP every time I can make a NAT for this country to re direct their request to fake server specifying…

We are migriting SG to XGS and one missing feature is that we have to add networks to E-Mail Exceptions. E. g. we often had problems using greylisting with O365 or Google-Mail. They have lists of networks that should be excluded in the greylisting. The…

Hi, On our XGS, I'm trying to figure out the purpose of "Email address(es)/domain(s)" under Email > Address groups. At first I thought it was a way of explicitly listing spammers, but our own domain is listed there, along with Premium and Standard…

Hi everyone, I am setting up a separate thread as I did not receive any specific reply in other threads. The case concerns Sophos Anti-Spam Interface after upgrading from v18.5MR2 to v18.5MR3 and from v19EAP1 to v19EAP2. Before updating, antispam…

Good morning, we have made a backup of our old SG310, uploaded it to the new XGS3100. All settings were applied, however all incoming emails are marked as bounced and do not arrive at our local Exchange Server. The settings are 1 -1 to the old system…

God day everyone. We have a certain e-mail address that we're 100% sure has been infected by a virus. The virus makes the address send spam mails constantly. And while they are being sent to quarantine before they are delivered, the load is still…

Hallo, ich habe die Benachrichtigungseinstellungen konfiguriert. Egal ob ich den integrierten Mailserver oder meinen externen Mailserver benutze bekomme ich die oben genannte Meldung und es kommt nichts an. Ich habe bereits in dem englischen Forum…

Hello all, I have the Sophos XG solution in the company. But it seems that with the new firewall it is not possible to block or check simple phishing links in emails how can this be? That would be an incredible step forward. Many greetings Si…

I had a SG210, running UTM 9 and was using it as a mail gateway for multiple domains to filter spam mail before the mails be re-directed to respective mail hosts. The SG210 is set in transparent mode. I replaced the SG210 with XGS2300, also in transparent…

Hey Community, I´ve got a probleme which I don´t know how to fix, maybe some of u can help me! I´ve created a MTA on my Sophos XG 18 which receive and send Mails for my Exchange 2016. Now I have checked my mail flow and to my suprise mxtoolbox said…

Hello Folks, honestly, I'm pretty disappointed with XG in the matter of its mail protection. The implementation is so rudimentary that I just wonder if we are the only partner on this planet dumb enough to sell mail protection licenses to our customers…

Hi, i need to Skip TLS negotiation for a email adress/domain. I already tried to add a FQDN-Host Entry like smtp.recipient.de and the IP-Host with the corresponding MX IP-Adress here. It´s still not working. What would be the correct setup? …

hi all, since about a day, my firewall Home edition 18.5.2 is not sending out any mails anymore. It seems it cannot connect to the smtp servers of the domains it tries to send to. Oddly enough, I can telnet from the firewall advanced console into…

So i created the following entry in Protect > Email > File Type: However when i send a known malicious macro containing Word document it passes the FW. The anti virus scanner does recognize this and blocks the opening of the file. Any thoughts…