Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Firewall in MTA mode not sending out mails

    hi all, since about a day, my firewall Home edition 18.5.2 is not sending out any mails anymore. It seems it cannot connect to the smtp servers of the domains it tries to send to. Oddly enough, I can telnet from the firewall advanced console into…
  • mime type checking seems not to be working

    So i created the following entry in Protect > Email > File Type: However when i send a known malicious macro containing Word document it passes the FW. The anti virus scanner does recognize this and blocks the opening of the file. Any thoughts…
  • enable/disable MTA SMTP debug at XG 18.5.2

    Hi, i found some information on enabling smtpd debuging. I want to know the command to enable debuging and disabling debuing for a XG 18.5.2 running in MTA mode. I have one mail receipient, where we can´t send any mails and i want to get more debug…
  • Bounced emails on our mail?

    Hi, I'm using our Sophos SFV4C6 (SFOS 18.5.1 MR-1-Build326). Everything works fine except for an bounce mails from/to our mail (supporto@.....) This emails is bouncing but I don't really know why..... Does anyone have a suggestion for me? thanks…
  • Sophos Outlook Add-in only 32 Bit?

    Hi all, is it true, that Outlook encryption plug-in is available only for 32 Bit Outlook? Actually nearly all new setups are done with 64 Bit! Can somebode please confirm?If true: when 64 Bit will get supported? Best Gernot
  • Mass delete SMTP quarentine

    Hi, I need to know how I can mass delete my SMTP quarantine, as I accumulate too many pages in a short time and I can't delete page by page, it takes too much time. Is there any way to do this other than deleting pages of 20 emails each? Is it possible…
  • Mail Disk Space

    Hi, I have a bit of trouble with an Sophos XG 115 regarding the internal disk space in the mail-section. Currently running: SFOS 18.0.6 MR-6-Build655 (update to 18.5.2 MR2-Build380 is planned for tonight). Starting from yesterday I don't get any mails…
  • Blocking TLD in XG firewall Email

    Hi I came across several discussions that have been locked but not answered. How do you block a TLD in the XG firewall as you could do it in the UTM without any issues?
  • Quarantined Emails have wrong URL/Port in Release-Link (is Admin-Portal and not User-Portal)

    We have report a bug with the release-link in the Quarantine Digest Mails. The port in the release-link is the port of the admin-interface and this is wrong. the link is for the endpoint-user and he can not open. this issue is not fixed in this new…
  • SMTP Data Time out message abandoned

    mails from xx.xxx.58.4 / 123@123.de to me Sophos XG 330 192.168.xx.xx bigger than ~5 MB will be failed. 2022-01-24 11:43:38.584 [4663] SMTP connection from [xx.xxx.58.4]:11902 I=[192.168.xx.xx]:25 (TCP/IP connection count = 1) 2022-01-24 11:43…
  • SendGrid as smarthost - failed in server_plain_authentication

    Hi All! My ISP recently decided to block outgoing port 25. I've always used O365 as smarthost to relay e-mail, the downside is that O365 only supports port 25 for relaying to external recipients hence I am in need for a different solution. I've reverted…
  • All email in Mail spool failed with "no route to host" using O365 as smarthost in MTA mode

    Hi everyone! In my home lab running Sophos XG Home I've configured Email running as MTA using O365 as smarthost. (I'm using the MX endpoint as smarthost FQDN per this description ). This setup has worked for years, somehow it broke and I'm unable to…
  • 2 questions with MTA mode email protection

    Hi All, I have 2 questions with MTA mode email protection. Inbound email protection need SMTP route & scan policy to route incoming mails to the internal mail server. And outbound email protection need SMTP route & scan policy to encrypt mail with…
  • Disabling TLS 1.1 within SMTP TLS configuration

    Hi, We've a XG230 running SFOS 18.5.2 MR-2-Build380 During a recent external pen test it's been reported our externally available SMTP service is supporting TLS 1.1 which is a risk because Numerous vulnerabilities have been found in TLS Version 1…
  • Sophos XG Home with mailbox.org / smtps / imaps - sending, receiving and scanning

    Hello there, first of all, let me short introduce myself: i am a sophos XG Home User since the weekend. I believe the Sophos XG is a fine solution for every home user. i even would pay for it, even for support. i am using a simple micro-system with…
  • MTA Backup Mail Server to Internal Email Server over RED Tunnel

    I have had a site-site VPN link to/from my inlaws for simple NAS backups and running backup email MTA for about 5 years now. both XG firewalls have just been updated to SFVH (SFOS 18.5.2 MR-2-Build380), however since the update the SSL Site-Site VPN…
  • Close port 25 for MTA

    I've got a customer with an XG310 firmware 18.5.1. They have the MTA fully in use but they like to have there mail delivered on port 587. So i changed the auto added firewall rule, and that is working well. Mail is coming from there antispam provider…
  • Customize Quarantine Digest -> Release link : Customize Link and redirekt to the User Portal

    Hello, since Sophos changed the behavior of the Quarantine Digest, in every new major release (17.0,17.5,18.0,18.5), the release link redirects to a static webpage complaining that the user should visit the user portal. Can this be changed, so that…
  • Problem with SPF; some mails not blocked; only Return-Path checked and not From-Field?

    It looks like SPF check is working only on the return-path. Proved by: I can see external messages in the email log, which a blocked via spf (faking our domain as sender). However, there are other messages, which have our domain in the from field (mail…
  • Mailscanner process uses 100% CPU (stuck emails in spool)

    Hello, We use a Sophox XG210 with firmware SFOS 18.5.1 MR-1-Build326 (no update available when checked) For a week now I have regular warnings from Sophos Central that our CPU is pegged at 100% I have 3 mails stuck in spool that I am unable…
  • Sophos XG - delete all quarantined file

    Hello, I can't see a soulution in https://community.sophos.com/sophos-xg-firewall/f/discussions/129765/sophos-xg---delete-all-quarantined-file/476812#476812 We also have so much mails to delete. To show only 20 per page and delete them, will…
  • any way to monitor sophos xgs mailspool length ?

    Hello, is there a way to monitor xgs mailspool externaly for using in checkmk or nagios or similar ? i checked the web api, but there is nothing for displaying stats , seems to be only for setting things https://docs.sophos.com/nsg/sophos-firewall…
  • Sophos Email Gateway delivery to XG hiccup this morning?

    This morning around 7:50 our XG started logging: system " Failed to send firewall information from device to CM" and around this time the XG stopped receiving and delivering e-mail from and to Sophos Email Gateway. And log: SYSTEM 2021-11-22 08:48…
  • Sophos xg 86 17.5 email protection,legacy mode

    HI, I'm trying to set up email protection, but I don't know where to activate the smtp scan When adding a new rule, I can't find an option to activate the smtp scan.
  • Exchange IMAP

    HI All My exchange server works fine in version 17 and I upgrade to V18 and I couldn't send or receive email from outside my network. what would be the possible problem and how can I solve it