Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Sophos xg 8.5.2-mr-2 pattern fail to update

    Sophos xg 8.5.2-mr-2 pattern fail to update SFVH_SO01_SFOS 18.5.2 MR-2-Build380# tail -f /log/u2d.log DEBUG 2022-02-11 00:44:07Z [27527]: --port = 443 DEBUG 2022-02-11 00:44:07Z [27527]: Added new server : Host - u2d.sophos.com , Port - 443 DEBUG 2022…
  • Airgap Pattern.tar file not containing Sophos Connect client and Geo IP DB

    Today I stumbled over this: docs.sophos.com/.../index.html The airgap manual pattern update file https://airgap.u2d.sophos.com/sfos_patterns_update.tar It does contain the legacy SSL VPN client but not the Sophos Connect client. Also Geo IP DB pattern…
  • cli pattern updates download and install

    Is there a way to download and install all pattern updates or at least RED specifically from cli? The eventual goal is scripting bulk pattern installs on multiple XG's remotely through ssh.
  • Get firmware version from backup file

    Is there a way to get the firmware version that the backup file was created from, if I have the encryption key? For example, we've had a nightmare restoring backups if the firmware version does not match, and aside from adding the firewalls to Central…
  • XG85w backup restore onto XG87w

    I mistakenly assumed that I could upgrade our XG85w and transfer its backup/settings onto an XG87w (its successor) but it appears the firmware for the XG85 is v17 only and v18 only for the XG87. So the backup won't restore. I tried importing XG85 >…
  • Sophos XG Backup/Restore Mail Logs

    hi, is it possible to backup the mail logs of sophos XG and then import them on another sophos firewall? These mail logs are needed to be able to track the delivery of the mails. Thank You
  • 18.5 MR2 fails on my XG86w

    Hello Yesterday i installed 18.5 MR2 on my XG86w, after that I had no more a network connection to my applicance. I could not connect anymore by internet and LAN, and sophos central says my firewall is offline. So i had to connect by using putty and…
  • SOPHOS FIREWALL UPDATE

    Good morning all, Kindly help me check the update message below. It was an update message on my shopos X135 firewall device asking me to update the software. Please what is the implication of this in case I go ahead with the update. A quick response…
  • Hardware Upgrade from XG135 to 136

    We purchased a new Sophos XG136 to replace the old model XG135. We received in the box the XG136 with the firmware version 18.5.0 Build 264. Our old Sophos XG135 is running the version 18.5.2 MR2 Build 380 . Trying to restore the configuration of…
  • XG106w v17.5.15 MR15 to v18.5.1 MR1

    Am looking at upgrading XG106w v17.5.15 MR15 to v18.5.1 MR1. In the updates section on Firewall (and also when logging on) there is a 18.5.1 MR1 update recommended. The update Matrix seems to suggest that this update path is supported for configurations…
  • Firmware upgrade error

    Hello , Happy new Year! i have a sophos XG85 device with firmware 17_5_10_620 and couldn´t boot up stucking and showing the following error : Version 2.17.1246. Copyright (C) 2017 American Megatrends, Inc. BIOS Date: 03/20/2017 10:41:41 Ver: Z635…
  • XG210 rev2 won't upgrade

    I have a XG210 Rev2 appliance running SFOS v17.5.16 MR-16-Build830 This box doesn't want to upgrade. In the web admin under Backup&Firmware SFOS 18.5.1 MR1-Build326 is shown as latest available firmware. Downloading, applying doesn't give any errors.…
  • Encryption of Backups in Sophox XG firewalls

    WE have Sophos XG firewalls x 5 nos. The latest firmware vs.18.X makes backups in encrypted format. We had gven a particular key while taking backup. However, while uploading the backup taken it would not recognize the key. We finally had to reset…
  • Firmware Validation Failed

    Currently on firmware version XG310 (SFOS 17.5.16 MR-16-Build830. Want to upgrade to v18. Downloaded firmware from Sophos Licensing Portal: file: HW-18.0.6_MR-6.SF300-655 Followed the procedures and steps documented here: https://docs.sophos.com/nsg/sophos…
  • Upgrading XG115 from SFOS 18.0.6 MR-6 to SFOS 18.5.1 MR-1: Backup restore not working?

    Hey everybody, I'm trying to upgrade a XG115 appliance from SFOS 18.0.6 to SFOS 18.5.1. I've created a backup of the config from within the 18.0.6 firmware and downloaded and installed the 18.5.1 release . All settings were reset to factory defaults…
  • Update-Problems - FIrwall Says it is up to date but it is not

    Hello, I have some Firewalls they won't update. A XGS 126 is on "SFOS 18.5.0 GA-Build264" - it says the Firmware is the newest. but is it not. We are on "SFOS 18.5.2 MR-2-Build380" MY other XGS2100 and 1XGS116 and 3XGS are on "SFOS 18.5.1 MR-1…
  • No upgrades available

    Hi, I realise this has been asked before, but all the responses I've read don't appear to match my issues. My XG is currently on SFOS 18.0.4 MR-4 Going to System > Backup & Firmware > Check for new firmware results in the message: "No upgrades…
  • Sophos : No upgrades available

    hello our current firmware is SFOS 18.5.1 MR-1-Build326 , from inside Sophos when we click " Check for new firmware " it always show No upgrades available . but from inside our Sophos account ( id,sophos.com ) we can download new firmware SFOS 18…
  • Export / Import All Configuration from XG230 (SFOS 18.5.1) to Fortigate FW

    Hello all, I would like to hear from all of you to finalize what's the best practice for me. Scenario as below: - All offices head & branch) use Sophos FW - I deploy new fw Fortigate at DC - I would like to export all rule/policy/configuration…
  • XG210 Firmware Update SFOS 17.5.16 MR-16-Build830 to SFOS 18.5.1 MR-1-Build326

    Hi Everyone! We are trying to update our XG210 firewall firmware SFOS 17.5.16 MR-16-Build830 version to SFOS 18.5.1 MR-1-Build326 version. Based on the listed version numbers, this update should not fail. But after the update, we see that the IP settings…
  • SG310 upgrading to 18.5 secondary appliance stuck in fault state

    Last night during maintenance we were attempting to update to the latest version of SFOS 18.5 Build 326. We downloaded and hit install and both firewalls rebooted. After that the primary came up running the old firmware version and the secondary had a…
  • Unable to restore latest firmware backup of XG115w on XGS2100

    Hi. Can someone please assist? I want to restore the backup from a Sophos XG115w firewall on a new XGS2100 firewall. Both firewalls are running the latest firmware. But I get an error stating that the backup file is incompatible. I want to know…
  • XG Firmware build and download

    hello, As our firewall in the HA is defective, we have been sent a replacement device from Sophos. However, we have the problem that the wrong firmware is installed on the firewall and we are now asking ourselves how we can get SFOS 18.0.3 MR-3. We…
  • XG3300 will not load latest firmware.

    Current version is SFOS 17.5.16 MR-16-Build830. I have two XG330 firewalls in HA mode. SFOS 18.5.1 MR-1-Build326 appears to be on the firewall but will not boot up. Everytime the firewall reboots it reverts to the 17.5 version. Steps taken: 1) Manually…
  • End-of-Life (EoL) announcement for Sophos (XG) Firewall OS firmware v17.5

    hello We have server with SFOS 17.5.16 , we get this notification : "With all the enhancements over the last two years in Sophos Firewall v18.x, we are announcing the End-of-Life (EoL) of SFOS firmware v17.5 for all devices . The EoL for SFOS v17.5…