Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

  • Bug while Exporting and Importing IPsec Connections

    Hi, yesterday while Exporting and Importing various configurations from an XG 310 with latest firmware, to a new XGS 3100 I found a bug. The original device has a master key set up. When I tried to export just the IPsec connections, the new device did…
  • XG135 - SFOS 18.5.2 MR2-Build380

    We have an XG 135 and were prompted about this update a few weeks ago (we are currently on SFOS 18.5.1 MR-1-Build326). I have been putting it off due to the following two entries in the changelog: NC-69456 [Firewall] Device goes into Failsafe Mode…
  • Migrate Fom SFOS 17.5.17 to SFOS 18.5

    Hi I want Migrate From SW-17.5.17_MR-17-837 to SW-18.5.1_MR-1-326 but config not Restored and Device Default Config . Is there Any Way to Migrate ?
  • Backup via cli

    How to take backup via CLI in XG firewall.
  • cannot upgrade sophos xg 210 SFOS 17.5.16 MR-16-Build830 to SFOS 18.5.2 MR-2-Build380

    Hey All, So everytime I try upgrade the firmware of this FW it seems to just boot back into the V17 . I checked out the migration logs and for some odd reason it gives me this : nvram_get failed with -16 Old version is 17.323 and currentversion…
  • Possible bug in Import/Export of DataManagement options?

    Test device: XGS 107 Firmware: SFOS 18.5.2 MR-2-Build380 Just seeing if anyone else noticed this issue. If you Export the DataManagement portion of the firewall configuration (i.e. the Log Retention periods), the resulting XML file (within the…
  • Backup from CR200iNG and restore to XGS3300

    Hey Guys, I'm trying to restore a backup file from CR200iNG 10.6.6 MR6 to Sophos 18.5 or 18.0. According to bellow link this should be possible as long a number of interface on new device is equal to or more than old device. Sophos Firewall, Sophos…
  • 18.5.2 Firmware upgrade taking forever

    I am trying to upgrade an XG 330 to firmware version 18.5.2. I downloaded the file from the Sophos Licensing Portal and used the Upload & boot option on the Backup & firmware > Firmware page. I have had a spinning wheel for over an hour and a half. The…
  • Sophos xg 8.5.2-mr-2 pattern fail to update

    Sophos xg 8.5.2-mr-2 pattern fail to update SFVH_SO01_SFOS 18.5.2 MR-2-Build380# tail -f /log/u2d.log DEBUG 2022-02-11 00:44:07Z [27527]: --port = 443 DEBUG 2022-02-11 00:44:07Z [27527]: Added new server : Host - u2d.sophos.com , Port - 443 DEBUG 2022…
  • Airgap Pattern.tar file not containing Sophos Connect client and Geo IP DB

    Today I stumbled over this: docs.sophos.com/.../index.html The airgap manual pattern update file https://airgap.u2d.sophos.com/sfos_patterns_update.tar It does contain the legacy SSL VPN client but not the Sophos Connect client. Also Geo IP DB pattern…
  • cli pattern updates download and install

    Is there a way to download and install all pattern updates or at least RED specifically from cli? The eventual goal is scripting bulk pattern installs on multiple XG's remotely through ssh.
  • Get firmware version from backup file

    Is there a way to get the firmware version that the backup file was created from, if I have the encryption key? For example, we've had a nightmare restoring backups if the firmware version does not match, and aside from adding the firewalls to Central…
  • XG85w backup restore onto XG87w

    I mistakenly assumed that I could upgrade our XG85w and transfer its backup/settings onto an XG87w (its successor) but it appears the firmware for the XG85 is v17 only and v18 only for the XG87. So the backup won't restore. I tried importing XG85 >…
  • Sophos XG Backup/Restore Mail Logs

    hi, is it possible to backup the mail logs of sophos XG and then import them on another sophos firewall? These mail logs are needed to be able to track the delivery of the mails. Thank You
  • 18.5 MR2 fails on my XG86w

    Hello Yesterday i installed 18.5 MR2 on my XG86w, after that I had no more a network connection to my applicance. I could not connect anymore by internet and LAN, and sophos central says my firewall is offline. So i had to connect by using putty and…
  • SOPHOS FIREWALL UPDATE

    Good morning all, Kindly help me check the update message below. It was an update message on my shopos X135 firewall device asking me to update the software. Please what is the implication of this in case I go ahead with the update. A quick response…
  • Hardware Upgrade from XG135 to 136

    We purchased a new Sophos XG136 to replace the old model XG135. We received in the box the XG136 with the firmware version 18.5.0 Build 264. Our old Sophos XG135 is running the version 18.5.2 MR2 Build 380 . Trying to restore the configuration of…
  • XG106w v17.5.15 MR15 to v18.5.1 MR1

    Am looking at upgrading XG106w v17.5.15 MR15 to v18.5.1 MR1. In the updates section on Firewall (and also when logging on) there is a 18.5.1 MR1 update recommended. The update Matrix seems to suggest that this update path is supported for configurations…
  • Firmware upgrade error

    Hello , Happy new Year! i have a sophos XG85 device with firmware 17_5_10_620 and couldn´t boot up stucking and showing the following error : Version 2.17.1246. Copyright (C) 2017 American Megatrends, Inc. BIOS Date: 03/20/2017 10:41:41 Ver: Z635…
  • XG210 rev2 won't upgrade

    I have a XG210 Rev2 appliance running SFOS v17.5.16 MR-16-Build830 This box doesn't want to upgrade. In the web admin under Backup&Firmware SFOS 18.5.1 MR1-Build326 is shown as latest available firmware. Downloading, applying doesn't give any errors.…
  • Encryption of Backups in Sophox XG firewalls

    WE have Sophos XG firewalls x 5 nos. The latest firmware vs.18.X makes backups in encrypted format. We had gven a particular key while taking backup. However, while uploading the backup taken it would not recognize the key. We finally had to reset…
  • Firmware Validation Failed

    Currently on firmware version XG310 (SFOS 17.5.16 MR-16-Build830. Want to upgrade to v18. Downloaded firmware from Sophos Licensing Portal: file: HW-18.0.6_MR-6.SF300-655 Followed the procedures and steps documented here: https://docs.sophos.com/nsg/sophos…
  • Upgrading XG115 from SFOS 18.0.6 MR-6 to SFOS 18.5.1 MR-1: Backup restore not working?

    Hey everybody, I'm trying to upgrade a XG115 appliance from SFOS 18.0.6 to SFOS 18.5.1. I've created a backup of the config from within the 18.0.6 firmware and downloaded and installed the 18.5.1 release . All settings were reset to factory defaults…
  • Update-Problems - FIrwall Says it is up to date but it is not

    Hello, I have some Firewalls they won't update. A XGS 126 is on "SFOS 18.5.0 GA-Build264" - it says the Firmware is the newest. but is it not. We are on "SFOS 18.5.2 MR-2-Build380" MY other XGS2100 and 1XGS116 and 3XGS are on "SFOS 18.5.1 MR-1…
  • No upgrades available

    Hi, I realise this has been asked before, but all the responses I've read don't appear to match my issues. My XG is currently on SFOS 18.0.4 MR-4 Going to System > Backup & Firmware > Check for new firmware results in the message: "No upgrades…