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How do I boot to previous firmware with Putty?

Rick Leslie

Hi All,

 

I 'upgraded' to firmware version 17 MR2 from 17 MR1.

 

Since the 'upgrade' I cannot access the web UI - I get a blank page with "Internal Server Error" in the top right corner in response to login submission.

 

I do not have easy access to connect a terminal cable but I can get access through Putty.

 

Is there a way to remove the MR2 or boot to MR1 using a connection with Putty?

 

Thanks 



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  • 0

    I managed to re-start using 17.0.1 and was able to log in. I tried booting to 17.0.2 without using the settings from the previous version, then, once I had gone through the problems of reconfiguring a PC on the network and reconfigured the managed switch between it and the Sophos, I restored my backed up settings.

    Upon the restart, having again configured the PC and switch, I was back to square one... "Internal Server Error".

    I used PuTTY to reboot to 17.0.1, which is working correctly, and left it there...

    Today, to my delight, I found 17.0.3 was available and promptly got it installed. I hoped that it would allow me to access the web UI, however, as with 17.0.2, I am getting the same "Internal Server Error" problem.

    This really isn't good enough Sophos.

     

    Self employer computer technician (mostly domestic) and photographer.

    Language: English English (UK) - No, NOT (U.S.).
    Why is it that the IT world assumes that if you speak English then it is American, not English.
    English did not come from America, that's why it's not called American!!!

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  • 0

    I managed to re-start using 17.0.1 and was able to log in. I tried booting to 17.0.2 without using the settings from the previous version, then, once I had gone through the problems of reconfiguring a PC on the network and reconfigured the managed switch between it and the Sophos, I restored my backed up settings.

    Upon the restart, having again configured the PC and switch, I was back to square one... "Internal Server Error".

    I used PuTTY to reboot to 17.0.1, which is working correctly, and left it there...

    Today, to my delight, I found 17.0.3 was available and promptly got it installed. I hoped that it would allow me to access the web UI, however, as with 17.0.2, I am getting the same "Internal Server Error" problem.

    This really isn't good enough Sophos.

     

    Self employer computer technician (mostly domestic) and photographer.

    Language: English English (UK) - No, NOT (U.S.).
    Why is it that the IT world assumes that if you speak English then it is American, not English.
    English did not come from America, that's why it's not called American!!!

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