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Qotom Q355G4

Has anyone got the above hardware to work with XG ? I believe USB 3 is the problem but not sure how to disable them from the BIOS. Any pointer is much apreciated.

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0 Aditya Patel over 7 years ago

Hi Lye ,

What message you get on the screen when you try to boot from USB. I believe that could not be an issue as your motherboard should able to recognize USB 3.0 as it has a preloaded driver.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
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0 Lye Ong over 7 years ago in reply to Aditya Patel

Hi, The error message I got is "Starting Firmware Installation. Failed Getting ISO disk. Press Y to reboot.". I've use Rufus 2.16 to create the USB key using "DD" option.
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0 Aditya Patel over 7 years ago in reply to Lye Ong

Hi Lye ,

Could you verify which ISO was downloaded?

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Lye Ong over 7 years ago in reply to Aditya Patel

Hi Aditya,

This is what I downloaded

SW-SFOS_16.05.6_MR-6-266.iso

Thank you.
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0 HuberChristian over 7 years ago in reply to Lye Ong

Another thread made me aware just today, that HD Space could be an issue if smaller than 80GB. If you can't fix your issue, why not setting-up XG Firewall on another Client where it worked and then switching back SSD to Qotom Device?

Please send me Spam gueselkuebel@sg-utm.also-solutions.ch
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0 HuberChristian over 7 years ago in reply to Lye Ong

Another thread made me aware just today, that HD Space could be an issue if smaller than 80GB. If you can't fix your issue, why not setting-up XG Firewall on another Client where it worked and then switching back SSD to Qotom Device?

Please send me Spam gueselkuebel@sg-utm.also-solutions.ch
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