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Sophos XG Firewall Activation Issue "Operation Failed due to an unknown error. Please Contact Support"

FormerMember
FormerMember

Hey Everyone,

I installed Sophos XG Firewall (Home / Personal Use) and ran into issues activating the firewall. When I try to activate it shows a generic error.  "Operation Failed due to an unknown error. Please Contact Support". What additional step am I missing that's keeping me completing the activation?

Note: The WAN port is connected and I'm able to surf the web with no problems. 



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  • 0 in reply to FormerMember

    Hi,

    I doubt there is an issue with the hardware otherwise you would not have been able to install the software.

    You have previously indicated you could configure the interfaces via CLI.What size disk are you using?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • FormerMember
    0 FormerMember in reply to rfcat_vk

    Hi, 

    I installed the software on a 250GB 7200RPM Seagate drive. 

  • 0 in reply to FormerMember

    Hi,

    not sure but maybe, your email address you used to sign into the mysophos is different to the one you registered with?

    Grasping at straws here.

     

    ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • FormerMember
    0 FormerMember in reply to rfcat_vk

    Hi, 

    I sign in to this forum as well as my Sophos https://secure2.sophos.com/en-us/mysophos/my-account/network-protection/view-devices.aspx with the same email address. I appreciate you taking the time to help me figure this out. 

    Thank you. 

  • FormerMember
    0 FormerMember in reply to FormerMember

    I got around to reinstalling Sophos and noticed a huge improvement in the initial configuration flow. I took my sophos box to my buddies house to see if that would make a difference but that didn't work either. When trying to register my serial number I get the error message"Failed to connect to the registration service" and it shows No Internet Connection. When my laptop is connected to the Sophos LAN port I'm able to surf the web without any issues. When I skip registration and use the ping utility available in the Sophos GUI it works perfectly fine. I successfully pinged various websites and Sophos registration address.  

    Anybody have any ideas what might be causing this issue? Possibly bad NIC?

    Thanks. 

  • 0 in reply to FormerMember

    Hi,

    sorry, no ideas, but I think there is another thread in the beta forum on the subject.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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