Sophos XG Firewall Activation Issue "Operation Failed due to an unknown error. Please Contact Support"

Kirk, make sure the pc you are using for the activation is able to surf on internet.

Also try to ping google from XG console.

Lastly, you can always activate the XG from your Sophos Account and click on sync license.

Regards

I appreciate the tips you provided. When my laptop is connected to the Sophos (LAN) port I'm able to surf the web without any issues. I re-installed twice to rule out any installation issues. 

Do I manually activate / sync licenses at https://myutm.sophos.com? 

Thanks,

Kirk

Kirk,

https://secure2.sophos.com/en-us/mysophos/my-account/network-protection/register-device.aspx

if your did already the registration, the XG needs to contact the Cloud only to confirm the serial and activete it.

Make sure XG can reach Sophos Cloud using 80/443.

Inside the /var/tslog use the command:

tail -f *.log | grep activate

or grep activation and see if you can get more info about the error.

Regards

Thank you. I will try the steps you outlined tonight. I appreciate it. 

Thank you. I will try the steps you outlined tonight. I appreciate it.