Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Problem with activation of XG Home Use Firewall

Christian Mager

Hi Community,

 

I've a problem with my new installed XG Home Use Firewall on Vmware ESXi 6.5.

The Installation works fine, network interfaces are correctly configured. I can ping devices in my local environment, but I can't ping to the internet.

However, when I tried to acitivate my License, I get the following error Message:

Internet connectivity OK but unable to contact licensing system. This may be due to a network issue. Please check your network set up and connections and try again.

 

So if I tried to ping www.google.de via sophos cli, the system will resolve the correct IP address, but the ping won't work.

 

So If anybody here have an idea?

 

Thank's for Support.

 

Regards,

 

Christian



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