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iView can't generate Email Reports for Inbound SMTP Scanning Rule

Hello,

I'm trying to set up e-mail reporting in iView2 (SIVOS 02.00.0 MR-1) combined with Sophos XG (15.01.0 MR-3). I have Exchange Server behind XG. My XG scans e-mail through SMTP Inbound Scanning Rule but iView does not generate any reports. Web reports work properly, I can see the blocked pages, etc. so my Sophos XG sends logs data to iView.

In the live view i can see some SMTP logs:

device="SFW" date=2016-08-24 time=15:18:16 timezone="CEST" device_name="SFVUNL" device_id=C01001C6C4BJG21 log_id=045905613003 log_type="Anti-Spam" log_component="SMTPS" log_subtype="Clean" status="" priority=Information fw_rule_id=0 user_name="" av_policy_name="None" from_email_address="user1@test.int" to_email_address="test@sopas.int" email_subject="Testing e-mail" mailid="" mailsize=1569 spamaction="Accept" reason="" src_domainname="test.int" dst_domainname="" src_ip=10.10.50.66 src_country_code=R1 dst_ip=10.10.50.88 dst_country_code=R1 protocol="TCP" src_port=48516 dst_port=25 sent_bytes=0 recv_bytes=0 quarantine_reason="Other"

Exchange send and recive e-mails with no problems, SPAM scanning is also working fine.

Any ideas?

Here are my XG log settings



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Parents
  • Hi AdamKwiatkowski , 

    Could you send a test mail again and check the Log Viewer for the same if test mail is reflected . And IF you have registered a Service Request for the same could you messge me so we may provide solution to the Client who face a similair issue .

    Thanks and Regards 

    Aditya Patel | Network and Security Engineer.

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • Hi AdamKwiatkowski , 

    Could you send a test mail again and check the Log Viewer for the same if test mail is reflected . And IF you have registered a Service Request for the same could you messge me so we may provide solution to the Client who face a similair issue .

    Thanks and Regards 

    Aditya Patel | Network and Security Engineer.

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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