Stuck in the Register Device and Synchronize License Loop

RE: Stuck in the Register Device and Synchronize License Loop

nicolebaumeler — Sat, 09 Jul 2016 16:59:43 GMT

Hi Jeremy

I stuck at the same point as you (and dozens of others - in a different post on this side)

Here is how I finally managed to solve this.

It's not THE solution I'd say, but it's how I finally managed to overcome this endless loop where I was always sent back to the registration page. Annoying really. And I still think there's a bug...

In the end i was so p*** that I did the following:

1. verified that my device was shown and registered in my Sophos account

(of course it was, because the error I always received was: "device already registered". But when hitting "Click here to start configuring your device" I was sent back to the registration page.)

2. I reset-ted the Box and did a clean install from the iso file.

--> Then... surprise surprise: this time I was able to hit the "Click here to start configuring your device" link and the setup wizard started just fine as it should have been doing from the beginning :)

As said: this is not a solution but hey: My Sophos XG is up and runnig since then and I'm pretty happy!

And yes, it's cool to got this thing managed :)

Hope this will work for you too!

Let me know :)

Cheers, Nicole

RE: Stuck in the Register Device and Synchronize License Loop

sachingurung — Thu, 30 Jun 2016 05:41:13 GMT

Hi,

No before synchronizing the license, it is mandatory to register the appliance. If you are still facing an issue. I request you to contact customercare@sophos.com.

Thanks

RE: Stuck in the Register Device and Synchronize License Loop

JeremyPeters — Wed, 29 Jun 2016 16:15:11 GMT

I appreciate your reply back. So, is the synchronize and the device being registered 2 separate issues? I know I have registered the device already though.

RE: Stuck in the Register Device and Synchronize License Loop

sachingurung — Wed, 29 Jun 2016 03:18:01 GMT

Hi Jeremy,

This is because the device is not synchronizing. Make sure you have the WAN configurations in place before trying to synchronize the device.

Thanks