Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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License renewed but SFOS wont reactivate services

We recently renewed our license after upgrading our CR25iNG from Cyberoam OS to SFOS 15.01.0 MR-3.  The new license has been provided and applied but while the dates changed, the device is still showing as unsubscribed.   Synchronization works fine and the online version shows the correct dates as does the device as shown below.  
The date and time on the box are set with NTP and are correct.

Anyone else see something like this? 

I've got a case open with support but so far they are stuck in a loop of "please reboot" and "the license looks ok at this end"

Module Subscription Details

Module Status Expiration Date
Base Firewall Subscribed Tue 31 Dec 2999
Network Protection Unsubscribed Thu 05 Jul 2018
Web Protection Unsubscribed Thu 05 Jul 2018
Email Protection Unsubscribed Thu 05 Jul 2018
Webserver Protection Unsubscribed Thu 05 Jul 2018
Enhanced Support Subscribed Thu 05 Jul 2018
Enhanced Plus Support Unsubscribed -


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