Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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I did not receive the e-mail containing the serial number (Sophos Software Firewall). What can I do?

nicolebaumeler

Not received e-mail containing the serial number



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  • 0 in reply to PaulWarren

    Thank you for your response.

    It was the XG home edition software. No, not trial. I have checked my e-mails also junk, yes, it was not today, yesterday. I received the license mail, no mail containing the serial.

    I finally managed to get the mail by issuing another submit (this was in the very early morning of today).

  • 0

    Can you let me know if this was the 30-day Free Trial or the Home Use (free tool)?

    I can see many examples of both being processed today so it doesn't look like we have a general problem.  Did you try checking you junk mail in case it went there for some reason? Otherwise, I'd suggest requesting another one and see if that arrives.

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