I did not receive the e-mail containing the serial number (Sophos Software Firewall). What can I do?

RE: I did not receive the e-mail containing the serial number (Sophos Software Firewall). What can I do?

nicolebaumeler — Fri, 03 Jun 2016 15:33:25 GMT

Thank you for your response.

It was the XG home edition software. No, not trial. I have checked my e-mails also junk, yes, it was not today, yesterday. I received the license mail, no mail containing the serial.

I finally managed to get the mail by issuing another submit (this was in the very early morning of today).

RE: I did not receive the e-mail containing the serial number (Sophos Software Firewall). What can I do?

PaulWarren — Fri, 03 Jun 2016 13:21:47 GMT

Can you let me know if this was the 30-day Free Trial or the Home Use (free tool)?

I can see many examples of both being processed today so it doesn't look like we have a general problem. Did you try checking you junk mail in case it went there for some reason? Otherwise, I'd suggest requesting another one and see if that arrives.