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Issues With DHCP and Locked Out Of XG85

richjones

Hi there, I recently installed an XG85 firewall and have run into problems.

Firstly, I have managed to lock myself out of the device itself. This happened due to selecting DHCP rather than static on the LAN port. Now, I am unable to actually connect to the box. I logged directly into the router, and matched the MAC address to the assigned IP, however I still can't access it. Has anybody hit this before, if so how do I get it all back to the basic/factory settings? Somehow I did this last night, and somehow I resolved it... however foolish me did the same thing again today and for the life of me I can't figure out how I got into it!

In other words, can I do a factory reset without logging into the device or can someone provide info on what network settings I require to log into the thing now that it is not the default IP?

The second issue is that when I was able to log in, none of the machines on the LAN were given an IP. I assume I need to set up a rule for this. The Firewall was set up as a gateway if that helps.

Any help would be greatly appreciated.

Thanks



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  • 0
    Okay an update.
    I have just this minute managed to get back into the thing and factory reset it!

    Here's how I did it (it's stupidly obvious.. but it may help others):
    Took the firewall home, and had some food :) Then, plugged it into my home network via ethernet cable from LAN port to the router. Found the IP (using LanScan, OSX here guys), and connected to the Firewall directly over WiFi using the https://192.168.1.XXX:4444 and it worked! No messing about with ethernet cables, which is where I was going wrong before.

    So, now I'm going to watch a film, and then get the thing going again. Shall update you all on this, however this is what I believe I need: community.sophos.com/.../123133 I.E. instead of the router providing DHCP IPs in Gateway mode, the Firewall will do this for me. I think.
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  • 0
    Okay an update.
    I have just this minute managed to get back into the thing and factory reset it!

    Here's how I did it (it's stupidly obvious.. but it may help others):
    Took the firewall home, and had some food :) Then, plugged it into my home network via ethernet cable from LAN port to the router. Found the IP (using LanScan, OSX here guys), and connected to the Firewall directly over WiFi using the https://192.168.1.XXX:4444 and it worked! No messing about with ethernet cables, which is where I was going wrong before.

    So, now I'm going to watch a film, and then get the thing going again. Shall update you all on this, however this is what I believe I need: community.sophos.com/.../123133 I.E. instead of the router providing DHCP IPs in Gateway mode, the Firewall will do this for me. I think.
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