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Stuck on basic setup

lec668 over 8 years ago

Hi everybody

I successfully set up NG on VMWARE 6, and registered the product (home)

I synchronized it, a few tilmes, but it is stuck in the basic setuo.

Device is listed on my account.

Did anyone got this problem ?

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0 FahadYousuf over 8 years ago

Was anyone able to get this working in a Virtual Environment? I am stuck in the same loop.
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0 lec668 over 8 years ago in reply to FahadYousuf

Sorry, no...
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0 nicolebaumeler over 8 years ago in reply to lec668

Same here.... Exactly the same loop.

Issued the following so far (without success):
- Deleted browser cache --> same behavior
- Switch browser from Firefox to Chrome --> same behavior
- Reboot (hard power reset) the XG --> same behavior
- Deleted browser cache again (both browsers) --> same behavior

- Accessed the XG via SSH to reboot --> same behavior
- Reboot (graceful) the XG via SSH --> same behavior
- Changed the IP-address via SSH --> same behavior
- Changed other settings - rebooted again via SSH --> same behavior
- Tried again using browser (after deleting cache again) --> same behavior

- Changed admin password ---> not able to login anymore, neither old nor new password is working

Anyone Here Can Help???
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0 nicolebaumeler over 8 years ago in reply to nicolebaumeler

Hey Guys

Got to work my XG and would like to share my "solution" with you!

It's not really THE solution (guess there is none, no other explanation that there is no help on this issue from Sophos), it's a workaround, but it helped to get into to installation process :)

AND YES ----->>>> IT WORKS :D YEAH
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0 AttilaZsigmond over 8 years ago in reply to nicolebaumeler

I'm in the same situation.

just emailed Sophos...let's see what is the solution.

if none...bye bye Sophos!
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0 AttilaZsigmond over 8 years ago in reply to nicolebaumeler

I'm in the same situation.

just emailed Sophos...let's see what is the solution.

if none...bye bye Sophos!
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0 nicolebaumeler over 8 years ago in reply to AttilaZsigmond

Hi Attila

I managed to solve this. It's not THE solution I'd say, but it's how I finally managed to overcome this endless loop where I was always sent back to the registration page. Annoying really. And I still think there's a bug...

In the end i was so p*** that I did the following:

1. verified that my device was shown and registered in my Sophos account

(of course it was, because the error I always received was: "device already registered". But when hitting "Click here to start configuring your device" I was sent back to the registration page.)

2. I reset-ted the Box and did a clean install from the iso file.

--> Then... surprise surprise: this time I was able to hit the "Click here to start configuring your device" link and the setup wizard started just fine as it should have been doing from the beginning :)

As said: this is not a solution but hey: My Sophos XG is up and runnig since then and I'm pretty happy!

And yes, it's cool to got this thing managed :)

Hope this will work for you too!

Let me know :)

Cheers, Nicole
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