SFTP Clientless Not working at all

Hi Reem Jalal Eddine Thank you for contacting the Sophos community team. To narrow down the situation if you switch from Public-Private key auth to password authentication, does it work fine? i.e. under the Authentication method if you define a "Password" based option in place of "Private key" and do the settings accordingly is it working fine? I have also added an internal note on your support case to review some additional backend settings on firewall, so those settings and this suggestion together will help to narrow down the issue.

Hello,

The person who works on the server is currently away until Jan, Ill try to learn how to do it by myself on the server and then test it.

Hi Reem Jalal Eddine , Thanks for the update, The last settings I suggested tweaking and checking are on the Firewall side inside the bookmark.

Reference help guide - https://docs.sophos.com/nsg/sophos-firewall/21.0/Help/en-us/webhelp/onlinehelp/index.html?contextId=remote-access-VPN-clientless-bookmark-fileserver-access

This is confusing to me, so when it says enter the server's password it means the user's password that we are allowing it to SFTP on ubuntu?

This is confusing to me, so when it says enter the server's password it means the user's password that we are allowing it to SFTP on ubuntu?

Hi Reem Jalal Eddine Yes it will be the password for the username used in step no. 3., so yes it will be the user's password that you are allowing to SFTP on Ubuntu.