https://community.sophos.com/sophos-xg-firewall/f/discussions/148026/sophos-xgs-v20-0-2---heartbeat-service-dead---decryption-of-passphrase-is-failedHello, we performed a firewall migration from an XG450 model to the XGS4500 model last weekend. The firewalls are in a HA configuration. The migration process worked seamlessly. The primary firewall is working with no issue, all services started. Toen-USTelligent Community 12https://community.sophos.com/thread/549148?ContentTypeID=1Wed, 27 Nov 2024 19:01:39 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:eb28b7f2-fd78-4633-ab9a-c432be465a11Michael Dunn<p>Hi, Sophos Dev here.&nbsp; Do you mind sending me a private message (your settings do not allow me to initiate one with you).<br /><br />I am tracking down encryption issues and very rarely find anyone with reproduction information.<br /><br /></p><div style="clear:both;"></div>https://community.sophos.com/thread/548808?ContentTypeID=1Tue, 19 Nov 2024 08:51:13 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:71774651-95c5-4db9-ab23-28004b9f5489LHerzog<p>we&#39;ve had a case open for that. They can perform DB commands to flush old app entries.<br />for your reference: 06348145 / Firewall Heartbeat: appId range is exhausted</p> <p>suggest to open a case and let them do the task</p><div style="clear:both;"></div>https://community.sophos.com/thread/548806?ContentTypeID=1Tue, 19 Nov 2024 08:39:13 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:67e6933d-9021-4f3d-9ae8-cd577dee38eaJens Frankiewicz<p>The heartbeat service is running with no issue now but it created a new problem. The heartbeatd.log ist getting flooded with &quot;Cannot create ID for application, because appId range is exhausted. Application will be ignored.&quot;.</p> <p>I found a different discussion with the same issue. &nbsp;<a href="https://community.sophos.com/sophos-xg-firewall/f/discussions/139343/heartbeat-log-cannot-create-id-for-application-because-appid-range-is-exhausted-application-will-be-ignored">heartbeat log: Cannot create ID for application, because appId range is exhausted. Application will be ignored.</a></p> <p>You recommended to turn on the automatic cleanup of the application database which we already have enabled. It shows that we only have 849 applications.</p> <p><img src="/resized-image/__size/1280x960/__key/communityserver-discussions-components-files/126/pastedimage1732004915304v1.png" alt=" " /><img src="/resized-image/__size/1280x960/__key/communityserver-discussions-components-files/126/pastedimage1732005396733v3.png" alt=" " /></p> <p>In that other discussion they mentioned a way to flush the database manually by deleting from 4 different database tables. Before I use them I wanted to ask if the commands for that are still valid?</p><div style="clear:both;"></div>https://community.sophos.com/thread/548772?ContentTypeID=1Mon, 18 Nov 2024 13:42:12 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:c8940d52-4743-4226-8066-799d26dbc08bJens Frankiewicz<p>This fixed the issue. Thank you.</p><div style="clear:both;"></div>https://community.sophos.com/thread/548771?ContentTypeID=1Mon, 18 Nov 2024 13:27:34 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:04a36d84-92ee-4f24-b3af-a678e87af126LuCar Toni<p>I would recommend to deregister the cluster after the backup/restore and then join the cluster again to Central.</p><div style="clear:both;"></div>