https://community.sophos.com/sophos-xg-firewall/f/discussions/148020/xgs-2300-lockupHi all, I had our XGS 2300 hard lock today, display buttons didnt work on the unit and no lan/wan connection on the interface, i&#39;ve lodged a case and waiting a response. I&#39;ve been running 21.0 GA build 169 and it&#39;s been running fine, also have beenen-USTelligent Community 12https://community.sophos.com/thread/549234?ContentTypeID=1Mon, 02 Dec 2024 05:07:32 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:38ace182-285f-4ad4-b051-19b9901736e1Erick Jan<p>Hi Kent,</p> <p>Upon checking your case, the handler has sent some further instructions to verify<span>&nbsp;for any underlying issue within the firewall</span></p><div style="clear:both;"></div>https://community.sophos.com/thread/548744?ContentTypeID=1Mon, 18 Nov 2024 05:06:59 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:38519811-78d3-421a-b774-7aa8a6f9bc2dErick Jan<p>Hi Kent,</p> <p>Thank you for sharing the case ID. Will further monitor the case.</p><div style="clear:both;"></div>https://community.sophos.com/thread/548743?ContentTypeID=1Mon, 18 Nov 2024 04:14:12 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:706ced0e-4303-41bb-b36e-367836e9f89eKent_166<p>Hi Erick, case ID is&nbsp;<a href="https://url.au.m.mimecastprotect.com/s/oG-RCk810yu7KRLt2f8HGVEQ7?domain=support.sophos.com">02024060</a>&nbsp;haven&#39;t really got much to go on yet as it&#39;s just happened and it was out of the blue, need to work out what was the cause of it.</p><div style="clear:both;"></div>https://community.sophos.com/thread/548742?ContentTypeID=1Mon, 18 Nov 2024 04:11:27 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:599ec670-5926-41df-ad9f-63fdf9fd048fErick Jan<p>Hi Kent,</p> <p>Thank you for reaching out to Sophos Community.</p> <p>Would you be so kind to share the case ID ?</p><div style="clear:both;"></div>