Firewall Management - Firewalls - No firmware is available - Device is up to date

Uploading a File to Sophos Central is not the same as starting an U2D Process. 

Uploading the file actually replace and starts already the update process.

Central is doing UP2Date from the beginning - So if the firewall is in the right staging process, it sees the firmware under "New Firmware available" usually Central also reports the same for this firewall.

Only in this scenario, Central offers to process the firmware update, we are doing this, to honor a staging and not releasing the Firmware Update to all customers at the same time.

At the same time, customers with the need or urge to update now, can use the SIG file. 

it seems there has been an issue:

• NR-13658 - Resolved an issue where Sophos Central Partner didn't show any firmware updates.

Does it now work for you?

don't know, because all FWs have been updated manually in the meantime, need to wait for the next release.

We are experiencing the same issue.  Some of our firewalls have reported via e-mail that 21.0 is available, but central does not show it available for any of them yet.

Same with us, sync to partner tenant is very slow and buggy.

Same with us, sync to partner tenant is very slow and buggy.