Intel X710 10GbE SFP+ (virtual passthrough) not detected - ReOpen

h0schi 10 days ago

Hello Sophos-Support,

Can you please check the problem?
Unfortunately the problem still in v21 GM exists.

Intel X710 10GbE SFP+ (passthrough) not detected

PCIe passthrough works smoothly with the software installer.

Hypervisor: Proxmox 8.2

Image: VI-21.0.0_GA.KVM-169 and earlier

Hardware: Minisforum MS-01

NIC: Intel X710 (10 GbE)

LuCar Toni, can you help here ?

With regards

Jan

Edited TAGs
[edited by: Raphael Alganes at 12:06 PM (GMT -8) on 11 Nov 2024]

Parents

0 Vivek Jagad 10 days ago

Hi h0schi ,

Thank you for reaching out to the community, could you please help with the new service request number or the previously raised service request number ?

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 h0schi 10 days ago in reply to Vivek Jagad

Thanks for the response.

I will try it - i am using the free home-version and I hope i can raise a ticket in this situation ...

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Sophos XG Home @ Proxmox | Minisforum MS-01 | Intel Core i9-12900H | 64GB DDR5-4800 RAM | Samsung PM9A3 1,92TB | Intel i350-T4
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0 rfcat_vk 10 days ago in reply to h0schi

Hi,

Home users rely on the forums for support.

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 h0schi 10 days ago in reply to rfcat_vk

Ok, but who can help here ?

The problem should also affects the paying customers, because they use the same virtual images.

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Sophos XG Home @ Proxmox | Minisforum MS-01 | Intel Core i9-12900H | 64GB DDR5-4800 RAM | Samsung PM9A3 1,92TB | Intel i350-T4
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0 Prism 10 days ago in reply to h0schi

h0schi said:
Ok, but who can help here ?

As a Home user you can't raise a ticket or ask for official support outside of the community.

Your best bet is to install the Software version instead of using the KVM image provided by Sophos.

If a post solves your question use the 'Verify Answer' button.

Ryzen 5600U + I226-V (KVM) v21 GA @ Home

Sophos ZTNA (KVM) @ Home
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0 Prism 10 days ago in reply to h0schi

h0schi said:
Ok, but who can help here ?

As a Home user you can't raise a ticket or ask for official support outside of the community.

Your best bet is to install the Software version instead of using the KVM image provided by Sophos.

If a post solves your question use the 'Verify Answer' button.

Ryzen 5600U + I226-V (KVM) v21 GA @ Home

Sophos ZTNA (KVM) @ Home
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0 h0schi 10 days ago in reply to Prism

I tried the SW-Installation - the PCIe passthrough works fine with that.

The strange thing is, i can not establish a SSL-VPN or RED-connection with the "SW-Installation".

------------------------------------

Sophos XG Home @ Proxmox | Minisforum MS-01 | Intel Core i9-12900H | 64GB DDR5-4800 RAM | Samsung PM9A3 1,92TB | Intel i350-T4
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